What are the responsibilities and job description for the Hotel Front DeskClerk(8am-4pm)(4pm-12am) position at RED ROOF INN?
***PLEASE READ***
postion is for 4-5 days a week, wed and thurs then sat sun, schedule may change in future but this will be it to start, shifts are 8am-4pm,4pm-12am,12am-8am
MUST HAVE OPEN SCHEDULE
it is important we hire someone that can work any day if needed incase of emergency, PLEASE DO NOT APPLY if you have already been interviewed before and please ONLY apply if this is a job you want to seriously have, we need reliable dependable people to add to our staff, thank you!
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional guest services and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various front desk operations efficiently.
Responsibilities
- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Manage the check-in and check-out processes, ensuring accuracy in guest accounts.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond promptly to guest inquiries and resolve any issues or complaints effectively.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Maintain a clean and organized front desk area, ensuring all materials are readily available for guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Utilize phone systems to manage incoming calls and assist guests with their requests.
- Assist in promoting hotel services and amenities to enhance the guest experience.
Qualifications
- Previous experience in a hotel or resort setting is preferred but not required.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with hotel management systems is a plus.
- Multilingual abilities are highly desirable to accommodate diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A background in hospitality or hospitality management is beneficial but not mandatory.
Join our team as a Hotel Front Desk Clerk where you can make a positive impact on our guests' experiences!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Madison Heights, MI 48071 (Required)
Work Location: In person
Salary : $15
