What are the responsibilities and job description for the Hotel General Manager position at Red Roof Inn?
6 days a week, 8am to 5pm
Overview
The Hotel General Manager is a pivotal leadership role responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, and driving profitability. This position requires a dynamic individual with a strong background in hospitality management who can lead a diverse team while maintaining high standards of service and operational efficiency. The ideal candidate will possess excellent communication skills and demonstrate a commitment to fostering a welcoming environment for both guests and staff.
Duties
- Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.
- Develop and implement strategies to enhance guest satisfaction and improve service quality.
- Manage budgets, forecasts, and financial performance to achieve revenue goals.
- Lead, mentor, and train hotel staff to ensure high levels of performance and professionalism.
- Conduct regular inspections of the property to ensure compliance with health, safety, and quality standards.
- Handle guest inquiries, complaints, and feedback promptly and effectively.
- Coordinate with various departments to ensure seamless operations during peak periods.
- Monitor industry trends to identify opportunities for improvement or new services.
- Prepare reports on hotel performance metrics for ownership or corporate management.
Skills
- Strong background in Hospitality Management with experience in hotel or resort settings.
- Excellent Leadership skills with the ability to motivate and inspire team members.
- Proficient in Budgeting and financial management practices within the hospitality industry.
- Familiarity with Night Audit procedures is preferred.
- Exceptional Phone Etiquette to maintain professional communication with guests and vendors.
- Bilingual capabilities are a plus for enhancing guest relations in diverse markets.
- Knowledge of phone systems and technology used in hotel operations.
- Ability to adapt quickly to changing situations while maintaining composure under pressure.
This role is essential for maintaining the hotel's reputation as a premier destination while ensuring operational excellence. The Hotel General Manager will play a crucial part in shaping the guest experience through effective leadership and strategic planning.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $55,000 - $60,000
