What are the responsibilities and job description for the Hotel General Manager position at Red Roof Inns, Inc.?
Job Summary
The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences while maximizing profitability. This leadership role requires a strong focus on customer service, effective management of hotel staff, and the ability to implement strategic initiatives that enhance operational efficiency and guest satisfaction. The ideal candidate will possess a background in hospitality management and demonstrate excellent leadership skills.
Duties
- Manage daily hotel operations, ensuring high standards of service and guest satisfaction.
- Oversee front desk operations, including night audit procedures and guest check-in/check-out processes.
- Lead and mentor hotel staff across various departments, fostering a positive work environment and promoting teamwork.
- Implement training programs for staff to enhance customer service skills and operational efficiency.
- Develop and maintain relationships with guests to ensure repeat business and positive reviews.
- Handle guest complaints and resolve issues promptly to maintain high levels of satisfaction.
- Collaborate with the human resources department to recruit, train, and evaluate hotel personnel.
- Monitor financial performance, including budgeting, forecasting, and expense control.
- Ensure compliance with health, safety, and sanitation regulations within the hotel premises.
- Utilize phone systems effectively for communication with guests and staff.
Qualifications
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong customer service skills with a focus on enhancing guest experiences.
- Knowledge of night audit procedures and front desk operations.
- Experience in human resources functions related to hiring, training, and employee relations.
- Excellent leadership abilities with a track record of managing diverse teams effectively.
- Familiarity with hospitality management software and phone systems is preferred.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong problem-solving skills and the ability to remain calm under pressure.
This position offers an exciting opportunity for individuals passionate about hospitality who are eager to lead a dedicated team in providing outstanding service to guests while driving the hotel's success.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Morning shift
Ability to Relocate:
- Madison Heights, MI 48071: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $60,000
