What are the responsibilities and job description for the Housekeeping Guest Service Specialist position at Red Roof Inns, Inc.?
Job Summary: We are seeking a skilled Housekeeping Guest Service Representative to join our team at Red Roof Inns, Inc. As a key member of our housekeeping staff, you will be responsible for ensuring the cleanliness and comfort of our guest rooms. Your attention to detail and ability to work efficiently in a fast-paced environment will make you an invaluable asset to our team.
About the Role:
This role requires a high level of physical fitness and the ability to lift up to 50 pounds. You will be working in various environmental conditions, including heat/cold, wet/humid, and dry/arid conditions. As a Housekeeping Guest Service Representative, you will be required to use personal protective equipment to prevent exposure to hazardous chemicals/materials.
Responsibilities:
• Maintain the cleanliness and organization of guest rooms and other areas according to hotel standards
• Remove and replace dirty linens and terry, change and make beds, clean bathroom and vanity areas, vacuum, and dust
• Smile and greet guests, maintain positive guest relations, and handle guest requests
• Restock and transport cleaning supplies, linens, terry, and amenities to assigned guest rooms
• Communicate with front desk staff about room information, maintenance cards, lost and found items, and any discrepancies between stayovers and checkouts
• Inspect room fixtures and accessories for proper location, operation, and function; report concerns to maintenance and front desk
• Maintain confidentiality of guest information and pertinent hotel data
Requirements:
• 1-2 years in previous customer service preferred
• Some administrative duties required (timekeeping system, rooms cleaned reports, etc.)
• Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff
• Frequent lifting and bending are required
Working Conditions:
The position requires working in various environmental conditions, including heat/cold, wet/humid, and dry/arid conditions. The employee may come into contact with pets and is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials.
Estimated Salary: $52,000 - $68,000 per year
About the Role:
This role requires a high level of physical fitness and the ability to lift up to 50 pounds. You will be working in various environmental conditions, including heat/cold, wet/humid, and dry/arid conditions. As a Housekeeping Guest Service Representative, you will be required to use personal protective equipment to prevent exposure to hazardous chemicals/materials.
Responsibilities:
• Maintain the cleanliness and organization of guest rooms and other areas according to hotel standards
• Remove and replace dirty linens and terry, change and make beds, clean bathroom and vanity areas, vacuum, and dust
• Smile and greet guests, maintain positive guest relations, and handle guest requests
• Restock and transport cleaning supplies, linens, terry, and amenities to assigned guest rooms
• Communicate with front desk staff about room information, maintenance cards, lost and found items, and any discrepancies between stayovers and checkouts
• Inspect room fixtures and accessories for proper location, operation, and function; report concerns to maintenance and front desk
• Maintain confidentiality of guest information and pertinent hotel data
Requirements:
• 1-2 years in previous customer service preferred
• Some administrative duties required (timekeeping system, rooms cleaned reports, etc.)
• Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff
• Frequent lifting and bending are required
Working Conditions:
The position requires working in various environmental conditions, including heat/cold, wet/humid, and dry/arid conditions. The employee may come into contact with pets and is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials.
Estimated Salary: $52,000 - $68,000 per year
Salary : $52,000 - $68,000
