What are the responsibilities and job description for the Hotel Night Auditor position at Red Roof Plus+ Ann Arbor North?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team in providing exceptional service to our guests. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours. This position involves performing front desk duties, managing guest relations, and conducting nightly audits to maintain accurate financial records. The ideal candidate will possess strong customer service skills and a passion for hospitality.
Responsibilities
- Perform nightly audits of financial transactions, ensuring accuracy and compliance with hotel policies.
- Handle guest check-ins and check-outs efficiently while providing excellent customer service.
- Address guest inquiries and resolve issues promptly to ensure a positive experience.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems and manage incoming calls with professionalism.
- Prepare reports detailing occupancy rates, revenue, and other key metrics for management review.
- Collaborate with other departments to ensure seamless operations throughout the night.
- Ensure the front desk area is clean, organized, and welcoming for guests.
Experience
- Previous experience in hospitality or front desk operations is preferred.
- Familiarity with hotel management systems and night audit procedures is a plus.
- Strong communication skills; bilingual candidates are encouraged to apply.
- Proven ability to provide exceptional guest services and maintain positive guest relations.
- Experience with phone systems and customer service environments is beneficial.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the hotel's operations run smoothly during the night shift.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
Schedule:
- Night shift
Ability to Commute:
- Ann Arbor, MI 48105 (Required)
Ability to Relocate:
- Ann Arbor, MI 48105: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16