What are the responsibilities and job description for the Front Desk Associate position at Red Roof Plus+ & Suites Erie PA?
The front desk associate is responsible for answering guest questions, properly resolving guest complaints, answering phones, filing paperwork, taking guest reservations, and checking hotel guests in and out of their rooms. There is also light cleaning, room inspections duties, preparing of coffee, replacing room amenities, taking inventory of items, and cleaning lobby & restrooms included as part of your down-time duties.
You will be responsible for ensuring that every single guest has a favorable experience at the hotel. A few of the main duties of a front desk associate are; greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, handling guest check-in and check-out processes, ensuring that we meet goals of rewards signups and review responses, answering phone calls, and generally remaining alert, professional, and customer service oriented to keep the safety of all guests and security of the property as your priority while on shift.
Job Requirements:
-Great People Skills
-Patience when dealing with guests
-Professional demeanor & appearance
-Willingness to learn other departments within the hotel
-Dependable and able to arrive to work on time
-Computer and phone understanding and skills
-Money/Credit Card handling experience
-Pleasant "Willing to learn" attitude!
Job Type: Part-time
Pay: $10.00 - $13.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $10 - $13
