What are the responsibilities and job description for the Credit National Accounts Specialist position at Red Roof?
Duties and Responsibilities
- Prepare invoices for direct bill accounts promptly and accurately with required supporting documentation.
- Work with property management to ensure supporting documentation is received correctly and legible, and charges are processed correctly.
- Generate and mail invoices per the scheduled weekly cycle.
- Post payments received to accounts daily, and perform payment application process accurately based on customer remittances.
- Research and follow up on any payments that are over / short of the invoice amount.
- Respond promptly and professionally to all internal and external customer inquiries and account disputes and provide backup documentation.
- Monitor and maintain customer accounts, collection activities, and payment negotiation
- Make collection calls to inquire on the payment of invoices or deductions
- Negotiate and follow up on payment arrangements
- Communicate with Sales and other internal team members.
- Extensive telephone customer contact
- Record precise, timely, and accurate information regarding collection efforts
- Utilize key portfolio measurements such as DSO, % current, and A / R >
60 days past due to manage priorities
Qualifications