What are the responsibilities and job description for the Customer Service position at Red Stick Roofing?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met and their experiences with our company are positive. The ideal candidate will possess strong communication skills and a passion for helping others, making them a vital part of our customer support team.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order processing, and troubleshooting issues.
- Conduct outbound calling to follow up on customer feedback and service inquiries.
- Maintain accurate records of customer interactions and transactions through data entry.
- Analyze customer concerns and provide effective solutions to enhance satisfaction.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Communicate effectively with customers, ensuring clarity and understanding in all interactions.
Skills
- Proven experience in customer service or sales roles is preferred.
- Strong verbal and written communication skills in English; multilingual abilities are a plus.
- Proficiency in office software applications for data entry and record keeping.
- Ability to analyze information quickly and provide appropriate responses.
- Excellent interpersonal skills with the ability to build rapport with customers.
- Experience with outbound calling is beneficial for proactive customer engagement.
- A strong commitment to providing outstanding customer experiences.
Join us as we strive to create lasting relationships with our customers through exceptional service!
Job Type: Full-time
Pay: $15.15 - $17.79 per hour
Benefits:
- 401(k)
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Baton Rouge, LA 70817 (Preferred)
Ability to Relocate:
- Baton Rouge, LA 70817: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $18
