What are the responsibilities and job description for the Lead Customer Experience Executive position at Red Stick Roofing?
Job Overview
We are seeking a dedicated and experienced Senior Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with exceptional service and support. You will utilize your strong communication skills and customer service expertise to enhance client satisfaction and foster long-term relationships.
Responsibilities
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
- Conduct outbound calling to follow up on customer inquiries and provide information about products and services.
- Analyze customer feedback and data to identify trends and areas for improvement in service delivery.
- Maintain accurate records through data entry, ensuring all client interactions are documented in our systems.
- Communicate effectively with clients via phone, email, and other channels, demonstrating excellent phone etiquette at all times.
- Collaborate with team members to develop strategies for enhancing client services and improving overall satisfaction.
- Assist in training new staff members on customer service protocols and best practices.
Qualifications
- Proven experience in a customer service role, preferably in a senior capacity.
- Strong office skills with proficiency in computer applications relevant to customer service operations.
- Ability to analyze data effectively to drive improvements in client services.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to handle outbound calling with professionalism and confidence.
- Strong attention to detail with effective data entry skills.
- A commitment to providing exceptional client services while maintaining a positive attitude.
Join us as a Senior Customer Service Representative where your contributions will make a significant impact on our clients' experiences!
Job Type: Full-time
Pay: $18.74 - $19.65 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Baton Rouge, LA 70817 (Required)
Ability to Relocate:
- Baton Rouge, LA 70817: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20
