What are the responsibilities and job description for the Tasting Room Guide position at Red Tail Ridge Winery?
The Tasting Room Guide provides guests with a unique hospitable & educational experience tailored to their needs. We focus on a comfortable tasting experience that takes guests through not just the flavor notes expressed in the wine, but also the technical and contextual importance of the wines we produce. We provide as much or as little information as the guest would like. In order to provide this type of experience to our guests, the following are specific qualities that are essential for our Tasting Room Guides to have:
- Knowledge Criteria
o General Wine Knowledge is critical for this role
§ Wine & food pairing understanding is preferred.
o Relevant Wine Production knowledge is appreciated
o Business principles such as:
§ Achieving Sales Goals
§ Upselling Product
o Fundamental Steps of Table Service
- Hospitality and Service
o Dedication to provide guests with an ideal interaction that exceeds their expectations
o Meet the service guidelines and expectations set forth by Red Tail Ridge Winery
o Wine service experience is preferred
- Timeliness
o Arrive at work on time, if not 10 minutes early
o Keep tasting experiences paced at 20-30 minutes at the bar, and 45 minutes at tables. During high volume days, quicker to ensure as many guests as possible are served.
o Complete tasks and projects efficiently.
- Cleanliness
o Maintain all spaces in a clean and orderly manner throughout the working day
o Arrive at work in a clean, well-groomed manner. This includes well maintained and appropriate attire.
o Consistent in thoroughly cleaning the spaces at the end of the day.
- Professionalism
o Maintain a calm and positive presence on the floor.
o Interaction with guests meet or exceed the winery’s ethical guidelines
It is the goal of Red Tail Ridge to be a professional and humanistic company. We focus on solid business fundamentals, kindness and respect in interactions, and providing our colleagues and guests the best experience possible. In becoming a member of the Red Tail Ridge Team, you are becoming an essential player in our success. We will rise based on the skills and abilities of each member.
Job Types: Part-time, Seasonal
Pay: $15.50 - $17.50 per hour
Expected hours: 10 – 15 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Experience:
- Wine knowledge: 1 year (Preferred)
- Wine Sales: 1 year (Preferred)
- Food Service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Penn Yan, NY 14527 (Required)
Ability to Relocate:
- Penn Yan, NY 14527: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18