Process Automation & Optimization Lead

Position Summary

Redaptive is seeking a highly experienced Process Automation & Optimization Lead with over 10 years of expertise in process optimization, automation technologies, and AI-driven solutions. This role will lead the Process Improvement team and drive enterprise-wide automation initiatives that enhance efficiency, reduce operational costs, and accelerate business outcomes.

A key focus of this role will be leveraging AI-powered tools and collaborating with Technology to shape Redaptive’s automation stack. The ideal candidate will bridge operational needs with technological advancements, identifying opportunities where AI can streamline workflows, reduce manual effort, and enable smarter decision-making.

This position will work closely with all business units, Technology and Business and Systems Analysis (BSA) teams to ensure automation initiatives are informed by robust data, aligned with business requirements, and integrated seamlessly into Redaptive’s ecosystem.

Responsibilities And Duties

Leadership & Strategy:

• Develop and execute a process automation roadmap focused on AI-driven solutions and process optimization.
• Collaborate with the technology team to define and shape Redaptive’s automation stack, ensuring scalable tools (RPA, AI, process mining) are adopted.
• Mentor the Process Improvement team, driving innovation and AI adoption.
• Identify and prioritize automation opportunities through data analysis and process mapping.
• Align automation initiatives with enterprise goals, prioritizing impact, scalability, and ROI.
• AI & Technology Integration:
• Collaborate with the technology team to select and deploy AI-powered automation platforms and tools.
• Develop AI use cases grounded in business needs and revenue outcomes.
• Stay updated on emerging AI and automation technologies, partnering with the AI CoE to pilot and scale new tools.
• Continuous Improvement & Change Management:
• Integrate AI into continuous improvement initiatives to optimize workflows and reduce manual effort.
• Develop and implement change management strategies to drive adoption of automated processes.
• Collaborate with the AI CoE to pilot and scale automation technologies.
• Operational Execution:
• Oversee process mining and data analysis to uncover inefficiencies and automation opportunities.
• Oversee automation project design, deployment, and scaling with AI integration.
• Collaborate with IT and digital product teams to ensure automation solutions align with Redaptive’s tech ecosystem.
• Establish governance frameworks and best practices for automation delivery and sustainability.
• Process Improvement Team Leadership:
• Upskill the team in modeling, analysis, and documentation for automation alignment.
• Provide mentorship and training on process mining, AI tools, and automation technologies.
• Foster collaboration between the PI and BSA teams to document processes, identify bottlenecks, and inform automation strategies.
• Implement standardized process frameworks and governance models to ensure scalability and compliance.
• Track team performance to align efforts with enterprise KPIs, ensuring measurable improvements.
• Stakeholder Engagement:
• Collaborate with senior leadership, IT, and the BSA team to align automation strategies with business needs.
• Present automation strategies and results to leadership, demonstrating impact.
  
  

Required Abilities And Skills

• Automation, AI Knowledge & Integration – Strong understanding of automation and AI technologies and their application in process automation.
• Strategic Leadership – Proven ability to craft and execute long-term automation strategies aligned with enterprise objectives.
• Collaborative Mindset – Ability to work closely with technology and BSA teams to ensure alignment and successful implementation.
• Operational Excellence – Track record of delivering automation projects that drive measurable efficiency gains and cost savings.
• Analytical Thinking – Leverages data, process mining, and AI insights to drive automation decisions.
• Change Leadership – Comfortable leading complex change initiatives and driving enterprise-wide adoption.
  
  

Education And Experience

• Bachelor’s degree in Engineering, IT, Business, or a related field; MBA or advanced degree preferred.
• 10 years of experience in process automation, operational excellence, and AI-powered automation in complex organizations.
• Proven experience managing automation teams and leading enterprise-wide automation programs.
• Strong expertise in AI, RPA (UiPath, Automation Anywhere), process mining, and BPM technologies.
• Experience with process mining tools (Celonis, UiPath Process Mining) to drive automation initiatives.
• Demonstrated collaboration with technology teams to scale automation stacks and integrate AI solutions.
• Certifications in AI, Lean Six Sigma, process automation, or Agile methodologies preferred.
• Hands-on experience designing and deploying AI models (preferred).
• Experience managing or building a Center of Excellence (CoE) for automation and AI (preferred).
  
  

Travel

0-10% of domestic travel is required for this position.

The Perks!

• Equity plan participation
• Company-subsidized benefits: medical, dental, vision, life insurance
• Flexible Spending Accounts: healthcare and dependent care
• 6% 401(k) match with immediate vesting
• Flexible Time Off
• Expected annual salary: $132,600.00 - $175,000.00 (subject to adjustment for relevant experience, skills, geo location)
  
  

The company is an Equal Opportunity Employer, drug free workplace, and complies with Labor Laws as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Redaptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.