What are the responsibilities and job description for the Data Center Support Technician position at RedBalloon?
Company: Patmos
RedBalloon posts jobs on behalf of client companies
Job Summary
We're looking for someone with 2-5 years of experience as a Data Center Support Technician. In this role, you'll be the primary point of contact for customers, addressing technical issues and service requests related to data center operations. You'll troubleshoot network and server problems, coordinate with internal teams, and maintain high customer satisfaction levels. This position requires a blend of technical expertise and strong communication skills to effectively support our data center infrastructure.
Responsibilities
RedBalloon posts jobs on behalf of client companies
Job Summary
We're looking for someone with 2-5 years of experience as a Data Center Support Technician. In this role, you'll be the primary point of contact for customers, addressing technical issues and service requests related to data center operations. You'll troubleshoot network and server problems, coordinate with internal teams, and maintain high customer satisfaction levels. This position requires a blend of technical expertise and strong communication skills to effectively support our data center infrastructure.
Responsibilities
- Respond to customer inquiries and provide technical support via phone, email, and live chat
- Troubleshoot and resolve issues related to network connections, servers, and data center infrastructure
- Monitor critical systems and escalate complex problems to appropriate teams
- Act as the first point of contact for network issues, implementing effective solutions.
- Provide timely and effective assistance to customers regarding data center services, technical issues, and account inquiries.
- Utilize data center monitoring tools to proactively identify issues and notify customers as required.
- Gather necessary data for issue replication, problem determination, and/or escalation administration.
- Monitor all business-critical systems and escalate issues accordingly.
- Perform installation, maintenance, and troubleshooting tasks for server hardware and network devices.
- Ability to troubleshoot reported problems with hardware, software, OS, applications, and device compatibility.
- Work closely with data center technicians, network engineers, and management to resolve customer concerns efficiently.
- Bachelor's degree in Computer Science, Information Technology, or related field
- Ability to work flexible shifts, including weekends and on-call rotations
- Physical capability to lift and move heavy equipment in a data center environment
- Certifications such as CompTIA Network , Microsoft Certified: Azure Data Engineer Associate, or similar
Salary : $45,000 - $65,000
