What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Redberri World Hotels & Resorts, Inc?
Job Overview
We are seeking a dedicated, experience and professional Night Auditor & Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, accounting experience to process Night Audit payments, reconcile OTA reservations, Audit Entire Day's operations, review staff hours from sign-in sheet, reconcile cash, check AM & PM shift transactions and the ability to handle various guest inquiries efficiently as Night Manager.
Duties
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints with a focus on guest satisfaction.
- Answer phone calls promptly, providing information about hotel services and amenities with excellent phone etiquette.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Collaborate with other departments to ensure seamless guest experiences.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
Skills
- Proven experience in front desk operations or guest services within the hospitality industry is preferred.
Strong accounting & cash handling experience as Night Auditor at reputed hotel.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality management principles is beneficial for understanding guest needs.
- Excellent guest relations skills to foster positive experiences for all visitors.
- Familiarity with hotel management software is advantageous but not mandatory.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time, Contract
Pay: $16.00 - $17.67 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Experience:
- Hotel experience: 2 years (Preferred)
Ability to Commute:
- Sandwich, IL 60548 (Required)
Ability to Relocate:
- Sandwich, IL 60548: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18