Operations Manager

RedCloud Consulting is a business and IT consulting company with local Puget Sound Enterprise and Mid-sized clients. RedCloud seeks a Operations Manager, Quality Strategy & Execution, to support immediate client operations. Seattle Business Magazine has recognized us, ranked #1 on their "Best Companies to Work for in Washington" for Mid-Sized Businesses list, awarded #1 Fastest Growing Company in Washington by Puget Sound Business Journal, and named on the Inc. 500/5000 list.

Overview:
We are seeking a Operations Manager to join a strategy and operations team focused on defining and maintaining high-quality standards for a premium portfolio of properties. This role is ideal for someone who is strategic, analytical, highly collaborative, and an excellent communicator.
The team oversees a curated collection of high-end homes and ensures the supply consistently meets or exceeds established quality benchmarks. The Operations team supports both new and existing partners through in-person assessments, merchandising improvements, and ongoing operational support.

Responsibilities include but are not limited to:

• Lead multiple projects simultaneously, ensuring timely and budget-conscious delivery through coordination with cross-functional teams and external partners.
• Identify and resolve ongoing gaps in quality management and operational workflows.
• Collaborate with global counterparts to exchange insights and contribute to cross-regional initiatives.
• Oversee day-to-day quality escalation operations and manage support agent teams.
• Develop and deliver training programs and materials for new team members to ensure smooth onboarding.
• Continuously assess and improve operational processes by identifying inefficiencies and implementing solutions.
• Analyze supply performance in collaboration with data teams to drive informed decisions and continuous improvement.
• Ensure operational practices are compliant with applicable legal and regulatory requirements; manage risks and implement mitigation strategies.
• Communicate effectively with stakeholders, including regular updates, performance metrics, and progress reports on initiatives.
• Take ownership of special projects that require problem-solving, agility, and initiative.

Required Knowledge, Skills, and Abilities:

• 10 years of experience in quality operations, management consulting, or project/program management
• Demonstrated success in leading global operational initiatives and delivering impactful business outcomes
• Hands-on and adaptable, with the ability to pivot quickly based on shifting priorities and project needs
• Proven experience working cross-functionally in matrixed environments with teams such as product, sales, account management, data science, and policy
• Strong analytical capabilities; able to leverage data to inform decisions, identify trends, and communicate insights (SQL a plus)
• Skilled at balancing short-term goals with long-term strategy
• Exceptional organizational and project management skills with high attention to detail
• Strong written, verbal, and presentation communication skills
• Curious, open-minded self-starter who thrives in dynamic, fast-changing environments
• Preferred: Experience in luxury hospitality or high-touch customer service environments

Compensation range for position is $76,000 – 85,000 DOE.
Benefits and bonus information can be found at https://www.redcloudconsulting.com/careers
RedCloud requires employees have the legal ability to work in the United States during their employment period. During onboarding, proof of eligibility to work in the United States will be requested. RedCloud does not provide visa sponsorship.

About Us:
RedCloud is a boutique, business and technology consulting firm providing local companies with expert-level support for over two decades. Whether it’s to solve a specific business challenge or to provide additional support for an ambitious project, we can help bring even the most visionary endeavors to fruition.

Anchored by a foundation of "integrity-based consulting", the RedCloud team of subject matter experts collaborate closely with clients to develop and implement high-level solutions, bringing stability, growth, and innovation together for long-term success. We provide a broad array of business and technology consulting services through RedCloud’s core services: Empower Operations, Empower Sales and Marketing, Empower Customers, Empower Security and Privacy.

Visit http://www.redcloudconsulting.com/ for more info.
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