What are the responsibilities and job description for the Grocery Store General Manager position at Redd Hospitality?
Role Overview:
The Store General Manager plays a critical leadership role in the overall operation and success of the store. This individual is responsible for managing daily operations, ensuring customer satisfaction, and driving profitability while maintaining a safe and positive work environment. They will oversee all departments and ensure the store operates efficiently, meets sales targets, and complies with company policies and standards.
Key Responsibilities:
Operational Management:
- Develop and implement strategies to achieve store sales, profitability, and customer service goals.
- Oversee day-to-day operations, including staffing, inventory management, merchandising, and adherence to operational standards.
- Monitor and analyze financial reports, sales trends, and key performance indicators to identify opportunities for improvement.
Leadership and Team Development:
- Recruit, train, and mentor store staff, fostering a culture of excellence and teamwork.
- Conduct performance evaluations, provide constructive feedback, and develop career progression plans for team members.
- Ensure compliance with labor laws and company policies regarding scheduling, payroll, and employee relations.
Customer Experience:
- Lead efforts to deliver exceptional customer service, resolving escalated issues promptly and professionally.
- Maintain a clean, organized, and welcoming shopping environment.
- Develop initiatives to increase customer loyalty and satisfaction.
Inventory and Merchandising:
- Oversee inventory management, ensuring optimal stock levels and minimizing shrinkage.
- Collaborate with department managers to plan and execute merchandising strategies.
- Ensure compliance with food safety, labeling, and quality standards.
Compliance and Safety:
- Enforce compliance with health, safety, and environmental regulations.
- Conduct regular audits and inspections to ensure adherence to company policies and standards.
- Address and resolve any safety concerns or incidents promptly.
Qualifications:
- At least 2 years of experience in Retail management, preferably in the grocery industry.
- Strong leadership and organizational skills with a proven ability to manage teams effectively.
- Excellent communication, problem-solving, and decision-making abilities.
- Experience with budgeting, financial reporting, and P&L management.
- Proficiency in retail management software and tools.
- Commitment to delivering exceptional customer service and operational excellence.
Key Competencies:
- Leadership and Team Building
- Financial Acumen
- Customer Focus
- Strategic Planning
- Problem-Solving
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Employee discounts and perks.
Job Type: Full-time
Pay: $80,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Experience:
- Grocery Management: 3 years (Required)
Work Location: In person
Salary : $80,000 - $115,000
