Distribution Center Manager

POSITION PURPOSE:

At Reddy Ice, we are working toward a vision of becoming North America’s “Total Ice Solution.”

This role will contribute to this effort by providing leadership, planning and direction to a distribution center(s) by overseeing the operational, financial, and strategic direction

.
The Distribution Center Manager oversees a distribution center with one million dollars or more in revenue. Their responsibilities include maintaining smooth operations, financial performance and metrics, field equipment service as applicable and long term priorities and plans of the Distribution Center. They ensure that Distribution Center performs in an efficient and safe manner, and all State, Federal and Corp. guidelines & policies are followe

d.
DUTIES AND RESPONSIBILITI

ES:1. Prepare P&L statements and manage P&L elemen

• ts.Cost control of expenses i.e., labor, delivery, supplies, maintenance and utiliti
• es.Track and analyze financial performance when variances exist and define plans to align financial performance with targe

ts.2. Support tracking of KPIs and key metri

• cs.Gather and compile KPI as defined by manageme
• nt.Track and identify trends in KP
• Is.Perform root cause for missed KPIs and outline plans to meet targe
• ts.Implement change as needed to continuously improve performance and improve efficienci

es.3. Oversight of distribution center operations and driving strategic initiativ

• es.Review and maintain product and equipment inventorie
• s .Coordinate transfer of product between operatio
• ns.Ensure proper organization, layout, and maintenance of the distribution center to maximize efficien
• cy.Provide support to resolve any issues between the warehouse and distributi
• on.Plan, assign, and direct work and address complaints and problems as need
• ed.Resolve any customer complaints or troubleshoot customer issues as need
• ed.Identify improvement opportunities, present and obtain approval for implementation, and implement improvements within the distribution cent
• er.Oversight of inventory management (monitoring inventory levels and reconcile inventory adjustments) and logistics management (shipping and deliver
• y).Understand strategic objectives and execute plans to drive towards those objectives. Support special projects or initiatives as directed by the Market Manag
• er.Compliance with all Operations and Customer Support Center (OCS) policies; to include local, State and Federal Agency laws and regulatio

ns.4. Field Equipment Service (as applicable) Oversee FEST, RM, and Refurb Tech job performance, includi

• ng:Inspect field equipment that the FESTs and RMs have worked on, or worked with  Track FEST and RM performance through metr
• icsProvide FEST and RM employees with regular coaching and performance management feedback, conduct annual performance reviews as requir
• ed.Directly hire FEST and RM employees at all market locatio
• ns.Responsible for verifying that all equipment meets company operating standards, including sanitary and regulatory requirements, and advising senior management of any changes in regulatory requiremen
• ts.Provides oversight for all equipment installations, de-installations or swap outs. Coordinates installation project management with other Reddy Ice staff, including refurbishment center personnel, customer service and sal
• es.Manages parts and equipment inventory so FESTs and RMs have the necessary tools and items to complete their jobs. Responsible for all aspects of FEST and RM technical training, including: a. Partners FESTs and RMs with more experienced coworkers so they can observe and receive live instruction and training. b. Provides FESTs with direct access to subject matter experts across the country to assist with technical questions. c. Verifies that all new FESTs and RMs receive adequate initial training and onboarding. d. Acts as a central point of contact for suggestions for process improvement; compiles these suggestions and shares them with peers to help maintain national SO

Ps.5. Maintain a high safety standa

• rd.Comply with all OCS safety standar
• ds.Coordinate the investigation of injuries, accidents and unsafe conditions by following the safety standar

ds.6. Focus on employee developme

• nt.Provide training as needed to maintain an efficient and knowledgeable work for
• ce.Recruit and develop staff according to resource pla
• ns.Create an environment of open communication that rewards and recognizes strong performe

rs.
7. Demonstrate strong leadership abil

• ity.Exhibit leadership and maintain a high standard of professionalism at all ti
• mes.Provide supervision and management to employees at the Distribution Cent
• er .Facilitates effective and timely communication to employees by being accessible, responsive and resolving issues in a timely man

ner.8. Take an active leadership role in the management team at the distribution ce

nter
9. Make and assume other duties and responsibilities required or assigned by manage

ment.
10. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical stan

dards.
ESSENTIAL MENTAL FUNCTIONS AND

• SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure m
• anuals.Ability to work in a constant state of alertness and safe
• mannerAbility to work in an unfatigued state  Ability to accurately gauge lengths of time and d
• istanceAbility to quickly store and recall instructions in one’s short term
• memoryAbility to concentrate and perform tasks involving high levels of cognitive function and j
• udgmentAbility to cope with sudden changes in surrounding and/or emergency situations and/or
• alarmsDemonstrate a caring, committed and concerned attitude about
• safetyPossess fast reflexes and unimpaired coordination and ability to rapidly respond to
• stimuliNot mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform required fu
• nctionsAbility to take prompt and appropriate response to operating con

ditions
CO

NTACTS: Internal: Market Manager All plant personnel All OCS personnel as

requiredExternal: All customers serviced by that location Various vendors Various local and state regulators i.e., health, fire

, safety
OPERATING RESPONSI

BILITIES:Own and maintain P&L for Distribution Center and control costs to achieve targets. Track and monitor KPIs and implement changes to drive improvements. Maintain operational excellence ensuring processes are effective, monitored, and optimized. Provide clear leadership and build a strong culture that supports and grows employees. SUPERVISORY RESPONSIBILITY: Direct supervision of all department supervisors at location. Indirect – supervision of all other employees at

location.
EDUCATION AND E

• XPERIENCE:College degree
• preferredMin. 2 yrs experience in ice business or related food production
• industry.3 years progressively challenging experience managing a medium-sized group of non-exempt employees and working knowledge of distribution o
• perations.Quick change environment experience preferred. Ability to work in a 24/7 en
• vironment.Proven success motivating and mentoring direct reports to a high performance
• standard.Strong communication and leadersh
• ip skills.Self-started with initiative
• and drive.Ability to successfully lead initiatives to drive change and improvements within
• processes.Able to work in a rapidly changing en
• vironment.Able to react quickly and think on
• your feet.Willingness to work vari

ed shifts.
WORKING CONDITIONS/PHYSICAL RE

• QUIREMENTS:Conditions vary from normal office conditions to all areas inside and outside of a plant. Exposure to extreme temperature fluctuations, electrical hazards, ammonia and heavy moving
• equipment.Minimal trav
• el requiredThe job requires working nights and weekends. On-call availability i
• s expected.Ability to l
• ift 40 lbs.The job requires excellent manual dexterity and the ability to think quickly und
• er pressureThe employee will be required to occasionally stand and walk within a plant e