What are the responsibilities and job description for the Escrow Assistant - Phoenix, AZ (Temporary Contract/Partial Remote) position at Redfin?
Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.
As an Escrow Assistant, you will interact and correspond with all parties and agents throughout the settlement process.
The Role:
Interact and correspond with all parties and agents throughout the settlement process.Work closely with agents, buyers, sellers and all necessary third parties to obtain all information needed for settlement.
Ensure that the process stays organized and say in touch with involved parties
Provide quotes and explanations about the settlement process and title insurance to potential customers
Use your strong customer service background and title and/or real estate knowledge to be able to deliver a great customer experience, and guide clients and agents through every step of the process.
Skills and Experience:
1 years of Title Industry experience is required, particularly in a customer-facing position.Qualia, Tableau, Google Drive are software/technologies that we use.
Attention to detail and the ability to be organized in a fast-paced environment.
Must have a strong customer service background and title and/or real estate knowledge to be able to guide clients and agents through every step of the process while also working closely as a team.
Escrow Assistants should love a challenge and enjoy creative problem solving to keep our clients and agents happy.
Strong written and verbal communication skills along with a positive, “can-do” attitude.
What We Offer:
An open, entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.Competitive compensation packages
Generous benefits, including paid vacation, medical, dental, and vision insurance, fully paid family leave, and more
Amazingly smart and fun teammates and a management team invested in your growth and success.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com.
