What are the responsibilities and job description for the Beverage Shift Supervisor position at Redhawk?
DUTIES AND RESPONSIBILITIES
- Supervises and trains Beverage Servers, Bartenders, Barbacks and beverage utility on an assigned shift.
- Ensures the smooth and efficient service throughout all beverage facilities in the casino.
- Calibrates automatic beverage systems.
- Conducts shift meetings with beverage staff assigning stations and facilitating the flow of information throughout the department.
- Handles all team member relation issues as needed.
- Supervises and reports to management all team member call-ins and scheduling conflicts to ensure a property cost effective staffing level.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Monitors guest alcohol consumption and responds accordingly.
- Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.
- Promotes outstanding guest services throughout the casino resolving any guest dispute promptly and in a courteous manner.
- Maintains knowledge of all state alcohol and gaming regulations and ensures adherence.
- Makes recommendations and suggestions and hire, suspend, transfer, discipline and terminate.
- Attends meetings as required.
- Abides by all regulatory, internal, federal, and state controls and procedures.
- Supervises the beverage service team members.
- Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
