What are the responsibilities and job description for the Shift Supervisor position at Redhawk?
DUTIES AND RESPONSIBILITIES
- Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
- Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
- Ensures compliance with all health and safety standards / regulations as well as all applicable Tribal, Federal, State and local laws / ordinances.
- Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
- Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
- Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
- Promotes positive guest relations through prompt, courteous and efficient service.
- Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
- Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures.
- Directly supervises all service team members on assigned shift.
- Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
