What are the responsibilities and job description for the Care Coordinator - Health Care Home position at REDISCOVER?
Job Details
ReDiscover is looking for a Care Coordinator to add to our Health Care Home Department!
WHO WE ARE
ReDiscover has been known for over 50 years as a non-profit community mental health center in southeastern Jackson County, Missouri with a mission of delivering efficient and cost-effective treatment for the people we serve. Our diverse team of over 700 employees is “Passionate About People” as we support our community, specifically those whose lives have been affected by a mental illness or substance use.
WHAT WE DO
Health Care Home is designed to integrate care for chronic health conditions into the Community Mental Health Center setting. The program assists individuals in accessing needed health services and supports, in learning to manage their health conditions, and in improving individuals’ general health by monitoring health conditions, healthcare needs and intervening when health conditions are not properly controlled or managed. This program promotes and encourages wellness, healthy lifestyles and preventative care, educates and teaches people how to better manage their chronic health conditions, educate agency staff about chronic health conditions and how to manage them, and encourage a population health approach to help improve chronic health conditions for persons served.
At ReDiscover, while every day is different, a typical day may include the following roles and responsibilities:
- Providing excellent customer service over the phone and in person with clients looking to get enrolled in the Health Care Home program.
- Coordinating the day-to-day support of Health Care Home staff and clients.
- Ensuring clients have follow up appointments set with their providers and are seen in a timely manner.
- Performing clerical duties such as client intakes, gathering insurance information, data entry, and referrals into the program.
- Assisting with special projects that could include data entry, reporting, and other clerical responsibilities.
- Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
- Communicating and collaborating with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.
We are focused on your development and will spend time helping you continue to grow as a Care Coordinator. However, here are some things that you will need before starting with ReDiscover:
- High School Diploma or GED Required. Preference is given to those with a Bachelor's degree.
- At least one (1) year of experience with administrative duties and responsibilities such as data entry, telephone answering and communication, and general secretarial work.
- Understanding the function of nonprofits, specifically within behavioral healthcare is preferred.
- Strong analytical capabilities and conflict-resolution skills.
- Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as G-Suite.
- Acts with integrity by observing ReDiscover policy/procedures, accreditation standards, laws and ethics.
- Self-Driven individual with a customer service focus.
- Team-Oriented and skilled in collaborating with others.
