What are the responsibilities and job description for the Receptionist position at REDISCOVER?
Job Details
ReDiscover is seeking a Receptionist to add to our Community Psychiatric Rehabilitation Program!
WHO WE ARE
ReDiscover has been known for over 50 years as a non-profit community mental health center in southeastern Jackson County, Missouri with a mission of delivering efficient and cost-effective treatment for the people we serve. Our diverse team of over 700 employees is “Passionate About People” as we support our community, specifically those whose lives have been affected by a mental illness or substance use.
WHAT WE DO
The Community Psychiatric Rehabilitation Program is a case management focused program that provides individuals with support to live an independent life in the community. Through a variety of multidisciplinary services that clients can choose from including medication management, therapy, group therapy, health and wellness support, employment services and transportation support, clients can develop skills, access resources and learn ways to manage their emotional and physical health.
At ReDiscover, while every day is different, a typical day may include the following roles and responsibilities:
- Greet members, vendors, couriers, job applicants and other visitors in a consistent, professional and friendly manner adhering to proper security protocol and logging activity.
- Answer phone calls in a timely and welcoming manner and courteously directs the call to the appropriate personnel or program.
- Abides by all HIPPA laws and maintains confidentiality for all clients and medical records.
- Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.
- Manages schedules accurately for new appointments, check ins, and follow ups.
- Verifies insurance, personal information and account balances. Collects fees when required.
- Ensures that new charts are ready for use and packets are prepared for programs.
- Accurately enters information into the EMR (i.e.: financial information, assessment forms, billing, etc.).
We are focused on your development and will spend time helping you continue to grow as a Receptionist. However, here are some that you will need prior to starting with ReDiscover:
- High school diploma or GED
- One to Two years of progressively responsible experience.
- Previous experience handling large volume of incoming calls as a receptionist preferred.
- Must possess strong customer service skills.
- Ability to handle multiple tasks/priorities.
- Strong written, oral and interpersonal communication skills.
- Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as GSuite.
