Job Description
Job Description
Plumbing / HVAC Installation Manager
Redlands Plumbing Heating & Air is a locally owned and operated company that has been serving the Inland Empire area for 120 years. Our team prides themselves in providing excellent customer service, top quality craftsmanship, and a positive work environment. We know that a company is only as good as its employees; which is why we only hire the best, and we work hard to foster a friendly, professional work environment that empowers our employees to find success in their everyday lives. If this sounds like a company you would like to be a part of, we want to talk to you!
What We Offer :
- Comprehensive Benefits Package
Medical 100% covered by the employer
Medical, Dental Insurance.Life Insurance6 Paid holidays1 week Paid Vacation40 hours sick time401K w / Company matchGrowth and advancement opportunitiesProfessional DevelopmentPaid training and continuing educationEmployee Appreciation EventsGreat reputation built around loyal customer basePrimary Job Function : The Installation Manager oversees all plumbing and HVAC installation operations, ensuring projects are completed efficiently, safely, and to the highest quality standards. This role is responsible for driving department productivity by ensuring a steady flow of work, collaborating with the Service & Maintenance team to identify and close leads, and training staff to recognize additional sales opportunities. The Installation Manager leads installation supervisors, coordinates with other departments, and ensures alignment with company goals, profitability, and operational excellence.
Work Hours : 7 : 00am to 4 : 00pm, Monday through Friday, with some weekends and evenings required.
Compensation : $90-120K / year Depending on experience
Essential Functions :
Lead, mentor, and hold accountable the Plumbing and HVAC Installation Supervisors and Coordinators.Oversee the performance and development of installation teams, ensuring alignment with company goals.Conduct regular performance evaluations and provide feedback for team improvement.Train team members to identify and act on sales opportunities that may have been missed during the initial sales process.Support supervisors in resolving complex technical and customer service challenges.Monitor daily and weekly schedules to ensure efficient resource allocation and adherence to timelines.Collaborate with supervisors and coordinators to address resource shortages, scheduling conflicts, and project delays.Work with Installation Supervisors to ensure all materials, tools, and equipment are procured and ready for deployment.Conduct field visits to observe project progress and address issues proactively.Work closely with Home Comfort Advisors (HCAs) and service technicians to identify and close leads when needed.Collaborate with the Service and Maintenance Manager to ensure a steady flow of leads from the service department.Develop strategies to maintain consistent department productivity and ensure the team stays busy.Train team members to identify upselling opportunities during installations.Identify inefficiencies in installation workflows and implement solutions to improve productivity.Collaborate with supervisors to establish best practices for safety, quality, and customer satisfaction.Collaborate with supervisors to ensure customer expectations are exceeded on every project.Monitor labor and material budgets to ensure the profitability of the installation department.Review project margins and implement corrective actions for underperforming projects.Review and approve timecards, project documentation, and job completion reports.Provide regular updates to the General Manager on project performance, team productivity, and operational goals.Required Qualifications
Minimum 5-7 years of experience in both plumbing and HVAC installations, with at least 3 years in a leadership role.NATE Certifications (Core, AC Install, Air Distribution, Gas Heat).Extensive knowledge of plumbing and HVAC systems, tools, installation processes, and codes.Strong organizational, communication, and problem-solving skills.Proven ability to manage teams and drive performance improvements.Valid driver's license..Preferred Qualifications
Proficiency in ServiceTitan, Excel, Word, and Google Suite of tools .Experience managing multiple teams across departments.
Salary : $90,000 - $120,000
