What are the responsibilities and job description for the Technical Support Expert position at REDLattice?
Job Description
Job Description
Job Title : Technical Support Expert
Location : Chantilly, VA
At REDLattice, we're redefining the rules of the cyber game. Our mission goes beyond just protecting critical infrastructure—we're boldly exploring cyber strategies that give our nation the upper hand in securing its digital frontier. With cutting-edge tech and brilliant minds, we stay ahead of the curve, identifying and neutralizing threats before they strike. In the fast-paced world of cybersecurity, REDLattice is your innovative partner, using creativity and expertise to outsmart adversaries and keep the digital world safe and sound.
We are driven by impactful and innovative projects that contribute directly to safeguarding our country's critical infrastructure. Our teams are engaged in advanced vulnerability analysis and solutions that meet the complex demands of our mission. With offices in Northern Virginia and Melbourne, Florida, we are expanding rapidly to support the evolving needs of our customers and partners.
Position Summary :
We are seeking an experienced and highly motivated Technical Support Expert to join our team in Chantilly, VA. The Technical Support Expert administers and supports virtualized computing platforms, Windows domain environments and their physically connected clients throughout all system life-cycle phases (concept to decommission). A successful candidate will be expected to deploy, operate, maintain, optimize, upgrade and decommission virtual and physical hardware, Windows Server and desktop operating systems, and various applications in support of various customer systems. Candidates must be proficient in administering small to medium sized virtualized environments, domain controller and member server services - such as Active Directory, DHCP, DNS, Group Policy Management, MS Exchange, distributed file sharing, video teleconferencing (VTC), voice over IP (VoIP), etc. A successful candidate will join a tiered technical support team that is chartered with maintaining multiple critical production systems and their corresponding test and development environments. The ideal candidate will have 10 to 15 years experience in the following :
Key Responsibilities :
- Operation and maintenance of multi-host, virtual computing environments
- Networked data storage technologies (SAN / NAS)
- Build and configuration of physical and virtual servers
- Experience deploying and managing workstations and servers and servers within distributed virtual environments that include both Microsoft Windows and Linux operating system platforms
- Experience deploying and managing virtualization tools, such as VMware vSphere
- Windows domain / system administration
- Network switch administration and configuration
- Test, troubleshooting and optimization of distributed computing environments
- Proficiency in Microsoft productivity software, such as Office, Visio, etc
- Strong technical writing skills in creating / editing design documents, test plans, drawing packages, training packages, standard operating procedures, defect reports, how-to instruction, etc
- Participate in the planning, design, test, integration and deployment of technical solutions
- Interface with technical support team and system end-users to capture system requirements
- Operate, maintain and troubleshoot various production systems and related system test environments
- Mid-level to advanced technical support for multiple customer sponsored systems
- Facilitate technical support training events with system end-users
- Use of issue tracking systems to facilitate managing tasks and documenting resolutions
- Excellent customer service skills
Required Skills / Qualifications :
Desired Skills :
Equal Employment Opportunity Statement : REDLattice is an equal-opportunity employer. We value diversity and strive to create an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law. We are committed to creating a work environment that respects and celebrates differences.
Join us at REDLattice and be a part of a team that is at the forefront of cyber innovation and security. Apply today!
