What are the responsibilities and job description for the Operations Support Specialist position at Redline Equipment?
About the Position:
- The Operations Support Specialist will create a collaborative working environment within the location.
- This position is essential to providing Heroic Customer Support internally and externally and creates value by ensuring needs are met by exceeding expectations and being a champion of the customer service experience.
Our Comprehensive Benefits Package Includes:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) with Company Contribution
- Employee Assistance Program
- Paid Time Off
- Affiliate Rewards Program
- Personal Finance Solutions
- Employee Development Program
Responsibilities:
- Highly align with our mission and core values.
- Ensure a positive internal and external customer experience by assisting and providing resolutions.
- Champion company communications by educating employees and initiate implementation within the location.
- Instrumental in the reconciliation and processing of vendor related account payables.
- Provide recommendations on process improvements to drive excellence.
- Collaborates with team members in interpreting company financials and identifying resolutions to achieve desired results.
- Coordinate all activities related to location meetings and events.
- Oversee established customer satisfaction program.
- Facilitate the whole goods sales activities to assure company objectives are met.
- Provide clerical assistance within the Parts department.
- Support the Service work order process and manage time entry.
- Review, setup or make changes to customer account profiles in operating system.
- Count money in cash drawer and reconcile according to company policy.
- Manage location donations and sponsorship requests.
- Act as a liaison to employees for the Human Resource department.
- Uphold location service contract agreements to ensure commitments are being delivered according to agreement.
- Collaborate interdepartmentally to identifying opportunities and ensure operational success.
- Adhere to company Policies and Standard Operating Procedures.
- Performs other duties as assigned.
Qualifications or Requirements:
- High School Diploma/GED required.
- Agriculture background preferred.
- Minimum of two years of Customer Service.
- Excellent communication and interpersonal skills.
- Ability to proficiently use a desktop or laptop computer, including Microsoft Office Suites.
What is Redline Equipment?
- We are an agriculture equipment dealership with 13 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
- Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth
