Service Coordinator

About the Position:

• The Service Coordinator is required to assist in leading the service team and provide excellent customer service. 
• The ideal candidate has strong mechanical and technical abilities, along with a fluent understanding of financial objectives and is motivated to complete administrative tasks.

Our Comprehensive Benefits Package Includes:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Incentive Compensation Program
• Company Provided Cell Phone
• Affiliate Rewards Program
• Personal Finance Solutions
• Employee Development Program

Responsibilities:

• Supervise Service Department staff to develop and sustain a high level of employee performance and morale that is highly aligned with our mission and core values. 
• Align and implement company Policies, Standard Operating Procedures, Bulletins and Campaigns
• Coordinate the scheduling of service work according to priority and maintains a consistent orderly workflow.
• Advises customers of necessary repair services and preventative maintenance
• Ensure that customer issues are resolved promptly according to company guidelines.
• Adhere to company’s work in process policy.
• Promptly evaluates and reconditions trade-in equipment.
• Ensures warranty claims are processed according to policy.
• Completes PIP and campaigns according to manufacturer guidelines
• Maintains in good condition all service tools and service vehicles.
• Responsible for the maintaining safe facility, equipment, and operations.
• Ensures service vehicles and drivers are properly maintained, road worthy, safe and in compliance with all regulations and company policies.
• Ensure repairs are completed accurately, to dealer standards and inspects all completed work as appropriate.
• Accountable for time record accuracy within the department including overtime, on call scheduling, and vacation approval.
• Responsible for keeping shop area clean.
• Performs other related duties as assigned. 

Qualifications or Requirements:

• High School Diploma /GED required, with a bachelor’s degree or the equivalent in experience preferred
• Service/mechanical experience working with farm or other heavy equipment and/or diesel engines
• Proven track record in customer service and communications required
• Ability to use desktop or laptop computer, including Microsoft Office Suites is required.

*Please submit an up-to-date/current Resume with your application. 

What is Redline Equipment?

• We are an agriculture equipment dealership with 13 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
• Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth