What are the responsibilities and job description for the Front Desk Agent position at Redline Hospitality?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for visitors and will play a crucial role in creating a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently while maintaining accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to provide helpful recommendations.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Process reservations accurately using hotel management software.
- Collaborate with housekeeping and maintenance staff to ensure guest rooms are ready and meet quality standards.
- Assist with administrative tasks as needed, including filing and data entry.
Requirements
- Previous experience in hotel management or front desk operations is preferred.
- Strong guest relations skills with a focus on providing outstanding customer service.
- Proficiency in phone etiquette and communication skills, both verbal and written.
- Multilingual or bilingual capabilities are a plus, enhancing our ability to serve diverse guests.
- A background in hospitality management is beneficial but not mandatory.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail in all tasks.
Join us as we strive to create memorable experiences for our guests through exceptional service!
Job Types: Full-time, Part-time
Pay: $12.49 - $13.33 per hour
Benefits:
- Paid time off
Schedule:
- Evening shift
- Holidays
- Night shift
Ability to Commute:
- Amarillo, TX 79124 (Required)
Ability to Relocate:
- Amarillo, TX 79124: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13