What are the responsibilities and job description for the Dental Receptionist - Part time position at REDMOND ART OF DENTISTRY?
Description
The Receptionist will be the first face that welcomes all patients as if they are a member of the family. We are a team-oriented practice that succeeds on communication and support of one another. Excellent customer service and a positive attitude are a must for this position.
Schedule is Full Time: Mon-Wed- 10am-5pm, and Thurs 9am-2pm
Pay Range: $22-$26 per hour DOE
Duties include:
- Welcome patients by greeting them promptly and engaging in conversation
- Schedule and confirm appointments, answer the telephone, assist with patient questions
- Enter and track treatment plans in the group’s computer system
- Act as a subject matter expert on the insurance plans accepted by the group, including their limitations and exclusions
- Collect payments from patients on any amount that may be owed, including current treatment being performed as well as past due balances; handle payments in accordance with the group’s Cash Handling Policy
- Follow up on internal Specialty referrals to ensure treatment is scheduled and completed; ensure completed treatment is communicated back to the referring Dentist
- Ensure every patient has a future hygiene appointment scheduled
- Partner with clinical providers to ensure they feel supported, participate in team huddles daily, proactively monitor the flow of the office
- Address patient complaints in a timely and compassionate manner, transition escalated patients to management as appropriate
Requirements
- At least 6 months of dental front office experience required
- Experience utilizing a dental/healthcare practice management system(s), Open Dental preferred
- Professional conduct and appearance
Salary : $22 - $26