What are the responsibilities and job description for the Veterinary Assistant position at Redmond Veterinary Clinic?
A Veterinary Assistant is a vital member of the veterinary healthcare team, providing essential support to veterinarians and veterinary technicians in the care and treatment of animals. This role encompasses a wide range of responsibilities, from direct animal care and handling to administrative and clinical support tasks. Veterinary Assistants contribute significantly to the overall well-being of patients by ensuring their comfort, safety, and adherence to treatment plans. They also play a crucial role in maintaining a clean, organized, and efficient clinic environment.
Description
Veterinary Assistant
Reports To
Office Manager
Position Overview
A Veterinary Assistant is a vital member of the veterinary healthcare team, providing essential support to veterinarians and certified veterinary technicians in the care and treatment of animals. This role encompasses various responsibilities, from direct animal care and handling to administrative and clinical support tasks. Veterinary Assistants contribute significantly to patients' overall well-being by ensuring their comfort, safety, and adherence to treatment plans. They also play a crucial role in maintaining a clean, organized, and efficient clinic environment.
Qualifications and Requirements
- High school diploma or equivalent.
- Previous experience working with animals is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks.
- Physical ability to lift and restrain animals.
- Compassionate and empathetic towards animals.
- Willingness to work flexible hours, including weekends and holidays.
- Ability to stand for extended periods.
- Ability to lift and carry up to 50 pounds.
- Exposure to animals, animal waste, and cleaning chemicals.
Duties/Tasks
Who We Are
The Purpose of Redmond Veterinary Clinic is to share in dynamic relationships established through the practice of Exceptional medicine and surgery for small and large animal patients. It is our goal to care for the needs of our patients who provide unconditional love by Experiencing Relationships, Imparting Knowledge, and Providing Uncompromised Care.
- Commitment to Experiencing Relationships, Imparting Knowledge, and Providing Uncompromised Care.
- Know and follow daily the Cornerstones of Community with our staff
- Be personally growing in the Cornerstones of Character
- Be familiar with our History
What We Do
The practice of Exceptional medicine and surgery for small and large animal patients
Product
Cornerstones of Health
- Know Well Animal Care Offered
- Perform Nail trims and teeth brushing
- Effectively promote preventive health care and pet health insurance to clients.
- Support what fellow staff members have said to clients.
- Be able to enthusiastically Greet Clients
- Obtain a patient History
- Obtain TPR’s on patients
- Understand Vaccination procedures
- Understand and assist in Health Exams
- Provide Animal Restraint
- Discuss and recommend Nutrition
- Discuss and recommend Grooming
- Share information on Zoonotic Diseases
- Discuss Behavior problems and solutions
- Understand Parasite Prevention
Cornerstones of Care
- Know the Services Offered
- Setup Basic Lab Work
- Complete Surgical Setup
- Complete Dental Setup
- Assist in Boarding patient care
- Prepare and share information on Prescriptions
- Understand how to assist and set up for Basic Imaging
- Assist with Examinations
- Assist in administering preoperative medications
- Prepare the surgery suite(s) for incoming patients
- Prepare medications and prescriptions for dispensing as directed by the doctor.
- Daily provide C.A.A.R.E. to our patients
- Assist grieving clients and comfort them
Financial Management
- Create an Invoice
- Assist receptionists with clients’ payments, and provide clients with receipts that detail their transactions.
- Follow our Financial Policy
- Understand Examination Philosophy and Pricing
Information Technology Management
- Utilize Our PIMs Software (Shepherd)
- Begin and complete the SOAPs
- Know how to create Estimates
Customer Service
- Answer phones
- Know how to set up and modify Appointments
- Greet Clients
- Check-in day admissions
- Communicate with clients through phone, text/email and personal notes
Housekeeping
- Assist in keeping the facility clean and tidy
- Assist in basic housekeeping and deep cleaning
- Routinely pick up trash or feces from the parking lot, sidewalks, or entryway
Inventory Management
- Assist in Stocking as needed
Recycle
- Properly recycle materials
Marketing
- Input and update Reminders
- Participate in Client Callbacks
- Create At-will notes or emails
- Assist with reminder phone calls
- Understand and be able to direct clients to different areas of our Website
Safety Management
- Familiarize and follow OSHA regulations
- Complete the Safety Manual and Quiz
- Be familiar with Zoonotic Diseases
Employee Management
- Maintain a professional appearance while at work, including clean and pressed uniforms or clothes. Change clothes daily as necessary to look professional and avoid carrying odors. Use breath mints as necessary. Do not chew gum.
- Participate in all staff and training meetings.
Professional Management
- Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.
Office Management
- Participate in a Training Overview
- Review Position Information
- Understand Payroll and Benefits
- Cooperate and understand the Employee Manual
- Participate in Administrative Procedures
- Complete New Hire Forms
- Complete Personal Data Base Entry
- Receive basic Computer Training
- Learn staff names through Introductions
- Maintain accurate personal time data
Salary
$17 - $20 per hour
Salary : $17 - $20