Senior Product Designer

At Redo, we're not just redefining returns; we're shaping the entire customer experience journey. As a comprehensive customer experience platform, we prioritize every aspect of the customer interaction. Unlike traditional models, we thrive when we reduce returns, ensuring that our success is aligned with our clients'. Powered by AI Insights, we proactively identify operational and product anomalies, offering tailored suggestions to decrease return rates. Our commitment to transparency is unwavering; Redo is 100% free, providing a detailed record of all transactions. Through our innovative return coverage model, we ensure peace of mind for customers without additional costs.

Based in Draper, Utah, we're experiencing rapid growth and are actively seeking passionate individuals who are up for the challenge of building our product and scaling the company. Join us in shaping the future of e-commerce and delivering exceptional customer experiences at every touchpoint!

Overview

Redo is a fast-growing, early-stage, B2B SaaS startup helping merchants offer the best post-purchase experience for their customers. We’re building out of our office in Draper, UT.

As our next full-time designer, you will play a key role in development of our web-based application and integrations. You will have the opportunity to work closely with every part of the business to ship great products, and make a real impact for our customers.

Design plays an integral role in our larger product org, and we are in the thick of building an entire platform. We need someone interested in helping craft what that becomes in the long run. You will help build out new areas of the larger business from the ground up.

Responsibilities

• Work with stakeholders and engineers to design our web and mobile based products.
• Help develop and maintain design system
• Contribute to all other areas that need design including website, marketing, sales, etc.
• Level up our process with prototyping, customer interviews, and market research.
• Design ownership that spans UI, UX, research, and testing.
• Become an expert in our customer needs and be influential in determining what we build, and how it functions, to best meet their needs

Qualifications

• 3 years full-time product development experience.
• Strong portfolio that demonstrates delivering high-quality projects in a timely manner.
• Positive attitude and collaborative personality.
• Strong expertise with Figma and other design tools.
• Initiative, creativity, and ownership.

Redo benefits and perks

• Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry.
• Opportunities for career growth and advancement.
• On-site gym with showers, pickleball, and basketball.
• Flexible PTO & company holidays.
• Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers.
• Company HSA contributions.
• Weekly lunches & fully stocked break room.
• $100 monthly babysitting perk reimbursement.
• Office is minutes from biking and running trails

Redo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and supported.