What are the responsibilities and job description for the IT Support Technician position at Redolent, Inc?
One of our direct client is urgently looking for an IT Support Technician @ Durham, NC
Job Title: IT Support Technician
Location: Durham, NC
Duration: 3 to 6 Months
Description:
Job Summary
The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day user incidents and requests and resolving issues; direct executive-level support; oversight of workstation management tools.
The IT Support Specialist will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, service evaluation, day to day operations, lifecycle management planning and implementation, routine assessment, understanding the needs of the business, providing direct support for executive-level users and their support staff.
In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those technologies. This will include (but not be limited to) Slack, Zoom, Office 365 technologies, Windows 10, MacOS, Linux, Azure, and others as required.
Accountabilities & Responsibilities:
• Be self-motivated and able to work successfully with a team to achieve ambitious goals
• Design, plan, and coordinate the implementation IT technologies in support of defined requirements generated by business and growth demands
• Work with Tier I/II support desks by creating/updating support run books and working on escalations at the Tier III/IV level
• Engage with vendors to resolve issues
• Work with the business to understand requirements.
• Utilize a framework for monitoring tools, escalating key issues, and ensure timely implementation of services.
Required Qualifications
• BS. in Computer Science or equivalent experience
• Minimum of three to five years directly related work experience
• 5 or more years of technical experience, including at least 3 years in
• Microsoft Server
• Office 365
• Endpoint management
• Workstation deployment
• Networking
Desired Qualifications
• 2 years technical experience with multi-factor authentication
• Application support experience with Zoom, Box, Azure
• Knowledge of current workstation hardware and standards
Other Desired Qualifications
• Certifications in MCSE
• Fundamental networking knowledge and experience
• Core fundamental and working knowledge of TCP/IP, DNS and Certificate Services
• Must have excellent written and verbal communication skills and be able to:
• Read, analyze, and interpret common technical journals
• Document procedures that conform to a prescribed style and format
• Present information to management
• Strong analytical skills required
