What are the responsibilities and job description for the Redolent Infotech Pvt. Ltd. is hiring: Technical Writer in Sunnyvale position at Redolent Infotech Pvt. Ltd.?
Technical Writer @ Sunnyvale, CA
TITLE : Technical Writer
LOCATION : Sunnyvale, CA
Duration : 6 to 12 months
Description :
Did you know that as the largest retailer on Earth, 90% of the US population is located less than nine miles from a Walmart store? At Walmart Global Technology, we're redefining the future of retail! The Walmart Global Technology team is building enterprise-grade technology platforms that will transform retail. These platforms are battle tested at Walmart scale, and we’re also exploring externalizing our technology services so other companies can leverage these same innovative technologies.
As part of our team, you'll help document our Last Mile Delivery solutions which will be used by Walmart and other retailers using our Third-party Technology Services. You’ll work among engineers, product designers, and operators in a fast-growing environment. This role requires a mix of technical aptitude, communication skills, deep knowledge of grammar and punctuation, as well as strong project management skills.
Responsibilities
- Gather information, interview SMEs, and conduct research
- Create world class product documentation, including conceptual and task-based documentation, API reference documentation, internal training materials, SOP (Standard Operating Procedures), configuration guides, what’s new documentation, and release notes
- Edit, clarify, and proofread documents written by others
- Author, publish, and manage knowledgebase content
- Plan and write support content that’s easy to find, use, and understand
- Work closely with leads, project managers, designers, and partners from Engineering, Product, and Program teams
- Identify content gaps and propose logical ways to solve them based on data
- Synthesize content requests and data from multiple sources into cohesive content plans
- Participate in the Writing team’s efforts to establish style and process guidelines, and make recommendations to help the team choose good tools for writing and publishing documentation
- Plan, execute, and publish comprehensive documentation to support product releases
- Work with product stakeholders to identify audience information requirements and important documentation deliverables
- Contribute to the ongoing evolution of product documentation design and implementation
- Build and maintain a resource of aids for users that go beyond traditional documentation, such as online video, demos, and other educational techniques
- Learn complex concepts and communicate the information in a way that is engaging and understood by users
Education and Experience Qualifications
Nice to Have
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