Resident Service Coordinator

Description

Resident Service Coordinator

Reports To: Multi-Site Manager

WHAT YOU NEED TO KNOW... 

BENEFITS OF BEING ON THE REDPEAK TEAM

• Great benefits, including full medical, dental, vision, employer-paid short-term disability
• Competitive 401(k) with company match; fully vested at day one of eligibility
• Generous PTO
• Rent discounts
• RedPeak Student Debt Repayment Program
• Make Your Mark Scholarship Fund administered by the Denver Foundation
• 50% or up to $75 monthly health club reimbursement and wellness programs
• Cell Phone Reimbursement
• Team Member Recognition Program
• Ongoing development and training

LIVE BY REDPEAK'S CORE VALUES

• EARN THE REPUTATION. Greatness is demonstrated, not declared. We aren't here to follow the status quo.
• INVEST IN EACH OTHER. Bring your authentic self to each interaction and empower others to share their unique story. Celebrate your differences. Grow together.
• DO IT WITH STYLE. Design and form matter, so we take it up a notch. Every interaction should be thought of as the big presentation. Make an impact.
• GO FORWARD. At RedPeak, agility is key. When new strategies and systems are set, adapt quickly, and create environments of yes. Innovate with intention, find solutions, and keep moving forward.
• KEEP WORK FUN. We have passionate people, authentic communities, and incredible residents. So let's have some fun.
• OWN IT. Do what's right for RedPeak, and advocate for company progress. There's room for everyone to be a leader here. Its up to you to take the lead.

POSITION SUMMARY

The Resident Service Coordinator fulfills a key role in providing a positive and lasting experience for every resident at our community. Primarily focusing on the move in experience for new residents, while also continuing to assist the community operations and customer service for any resident who calls our community home.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Move in experience (40%)

• Serves as a primary point of contact for new residents throughout the move-in process including personal check-ins, lease review, and move-in scheduling
• Reviews all move-in paperwork with residents and conducts consistent personal check-ins from application through the move-in day
• Schedules move in day needs for each new resident and ensures everything is ready for the resident from Day 1 to start their experience with a positive feeling.
• Conducts 1 week and 30-day check-ins with each new resident
• Ensures apartment is rent ready and up to RedPeak standard through pre-move-in walks.

Resident experience (40%)

• Be present in the Management office to greet and serve the residents, while also replying to incoming emails and phone calls to the office.
• Provide superior customer service with every interaction through a friendly approach, timely

response and follow through resulting in increased satisfaction, reputation, renewals, and

revenue

• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Attends daily huddles for each team to ensure effective communication throughout the team is an area of focus.
• Serves as a professional RedPeak liaison to residents.

Quality Control (20%)

• Conducts weekly building zone walks to ensure RedPeak standards.
• Ensures refreshments are stocked at the coffee bar and cyber café locations and that all amenities are in working order for resident use.
• Shop competition monthly to expand industry knowledge and explore new ideas to enhance the resident experience.
• Ensure property success and resident satisfaction through compliance audits and property audits

SKILLS AND QUALIFICATIONS

Personal Competencies

• Sound judgment and excellent problem-solving skills
• A positive, friendly attitude and ability to build relationships with clients/residents.
• Flexibility to work irregular hours when required.
• Superb written and verbal communication skills and a keen eye for detail.
• Accurate and meticulous organizational skills.

Physical Requirements

• Physical requirements are minimal
• Ability to be on feet for extended periods of time
• Ability to work at a desk in front of a computer for extended periods of time
• Reliable transportation and valid drivers license

Minimum Education

• High School Diploma or equivalent

Desired Education

• Bachelor’s degree in business, communications, or related fields may be advantageous.

Desired Work Experience

• 2 years of customer service experience
• Experience in Property Management is preferred, but not required
• Experience in LMS and property management software Funnel and Yardi
• Ability to speak a second language is helpful for the role but not required.

Qualifications

RedPeak is committed to conducting all employment practices for employees at all levels without regard to race, creed, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.

Salary : $22 - $24