Seasonal Resident Service Coordinator

Description

Perfect candidate is a recent college graduate (or pursing a degree) and looking for summer experience?

Seasonal Resident Service Coordinator

Reports To: Community Manager/Multi-Site Manager

WHAT YOU NEED TO KNOW... 

LIVE BY REDPEAK'S CORE VALUES

• EARN THE REPUTATION. Greatness is demonstrated, not declared. We aren't here to follow the status quo.
• INVEST IN EACH OTHER. Bring your authentic self to each interaction and empower others to share their unique story. Celebrate your differences. Grow together.
• DO IT WITH STYLE. Design and form matter, so we take it up a notch. Every interaction should be thought of as the big presentation. Make an impact.
• GO FORWARD. At RedPeak, agility is key. When new strategies and systems are set, adapt quickly, and create environments of yes. Innovate with intention, find solutions, and keep moving forward.
• KEEP WORK FUN. We have passionate people, authentic communities, and incredible residents. So let's have some fun.
• OWN IT. Do what's right for RedPeak, and advocate for company progress. There's room for everyone to be a leader here. Its up to you to take the lead.

POSITION SUMMARY

The Seasonal Resident Service Coordinator is responsible for providing an exceptional customer experience for RedPeak residents and assist with day-to-day property operations. 

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Resident Experience (50%) – Put the resident first, by providing solutions, positive interactions, and extraordinary resident experiences to increase resident retention.  Serve as a liaison between residents and the surrounding community to improve overall lifestyle.

• Provide superior customer service with every interaction through a friendly approach, timely response and follow through resulting in increased satisfaction, reputation, renewals, and revenue.
• Be present in the community office to greet and assist current and prospective residents.
• Work with the Service Team to ensure any upcoming move-ins are taken care of and no issues will arise before move-in day occurs.
• Inspect community grounds, vacancies, and common areas to ensure they are in top condition and represent community and RedPeak in a positive manner.
• Answer phone calls and respond to resident emails in a timely manner.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

• Ensure community has a competitive price, product, and amenity package by shopping competitors.
• Coordinate and communicate community events that are relevant and appealing to the community culture.
• Create marketing materials to communicate events manage community event budget.

Administration and Operations Support (50%) – Assist Community Manager in the smooth running and operation of the community.

• Assist in ensuring the properties under management are maintained to the highest standards vs. comparable properties in the market.
• Ensure property success and resident satisfaction through compliance and audits.
• Serve as the resident liaison assisting and accommodating new, current, and departing residents with procedures and services, while always accurately documenting and completing all administrative requirements in logs and databases.
• Maintain positive relations with all community vendors; provide vendors with applicable service expectations and obtain and approve bids for vendor-aided community projects ensuring coverage of necessary scope of work.

SKILLS AND QUALIFICATIONS

Personal Competencies

• Warm, friendly and service-oriented attitude
• High-energy 
• High degree of flexibility and tolerance for change
• Superior written and verbal communications skills
• Organized and detail-oriented
• Appearance and demeanor appropriate for upscale properties and residents.

Physical Requirements 

• Physical requirements are minimal
• Ability to be on feet for extended periods of time
• Ability to work at a desk in front of a computer for extended periods of time
• Weekend work may be required
• Reliable transportation and valid drivers license

Minimum Education

• High School Diploma or equivalent
• Bachelor’s degree (or pursuing degree) in business, communications, or related fields may be advantageous.

Desired Work Experience

• Experience working in a customer service role.
• Computer literate, including Microsoft Office
• Proficiency with email and Internet platforms

Qualifications

RedPeak is committed to conducting all employment practices for employees at all levels without regard to race, creed, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.

Salary : $28 - $30