Deskside Support Specialist - Tier 2 - Onsite

Desk Side Support Specialist - Tier 2

MUST BE A US CITIZEN

Site addresses : Upton, NY 11973

Princeton, NJ 08540

100% onsite at one of the locations above each workday

Job Description

Tier 2 Service Desk, supporting the Office Information Technology and Services at our Brookhaven and Princeton Site Offices

• Serving as a Deskside Technician, customers seeking technical assistance upon escalation from Tier 1 - SC Service Center.
• Performing deskside and remote troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue from details provided by customer, knowledge base, and internet resources.
• Looking for a competent Deskside Technician to provide fast and useful technical assistance with computer systems. You will answer support calls on technical issues and offer advice or visit users to solve them.
• An excellent Deskside Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with challenging issues and customers. Excel in self-motivation and discipline with limited oversight.
• Travel is required for this position going between Brookhaven Site office and Princeton Site office.

Responsibilities

5 years of relevant work experience

Bachelor's degree

Tech savvy with working knowledge looking for software support expertise, SCCM usage, Mobile Data Management familiarity, Active Directory knowledge, Operating System knowledge (Windows OS) and support, Outlook client and / or O365 client support experience; MS Office support experience, RSA / Entrust experience (basic encryption support experience).

Must be proficient with setting up Android and iOS devices.

Ability to diagnose and resolve technical issues through experience and research.

Proficiency in English

Excellent communication skills

Customer-oriented