What are the responsibilities and job description for the Infrastructure Operations Lead - Onsite - Oak Ridge, TN position at Redport?
Location : Oak Ridge, TN - 100% onsite.
Infrastructure Operations Lead is a key position responsible for leading the IT Infrastructure Operations contractor team that provides operations and maintenance to the network and systems. The Infrastructure Operations lead is responsible for maintaining and operating the hybrid infrastructure, that includes a combination of on premise and cloud-based infrastructure. Infrastructure operations shall support and maintain the Local Area Network (LAN), Wide Area Network (WAN), Wireless Local Area Network (WLAN) and data center infrastructure to ensure an effective and efficient IT environment for its customers.
Job Responsibilities include :
- Maintaining and operating applications, systems and network.
- Support the configuration management and change management process.
- Implementing approved changes and reporting progress and status.
- Providing patch management and updates to remove vulnerabilities from infrastructure and end points.
- Provide Network Administration network to include the LAN, WAN, and WLAN.
- Provide System Administration for systems and applications.
- Perform Operations and Maintenance on Data Center Operations.
- Provide technical expertise to operate, backup, monitor and maintain the data centers both on-prem and cloud based, including physical and virtual platforms, database servers, storage area networks, print servers, and other data center capabilities.
- Monitor Infrastructure availability and performance.
- Provide Non-Core Hours Operations Support for operation and cyber security activities that require a response to critical cybersecurity incidents, network outages, major service disruptions and other unplanned emergency events.
- Provides designs and estimates and estimates to clients to support procurements.
- Provides timely and relevant communication to leadership, staff, other teams, and customers regarding information issues, problems and concerns.
- Lead special projects as assigned and report progress to leadership.
- Support and lead process and technology improvement initiatives.
- Manages staff to include schedule, priorities, performance, and expectations.
- Accountable for meeting Service Level Agreements and Key Performance Indicators
- Reviews reports and monitors dashboards for performance and support needs.
- Report status to leadership, staff, and teams.
- Develop and review documentation in support of changes and procedures.
- Responsible for the day-to-day operation of the team, providing overall guidance and supervision.
- Escalation point for customer problems and questions.
- Coordinate with other customer entities as well as internal / external service providers as necessary to prevent, correct, or detect network problems and / or outages and determine causes and solutions.
- Lead supports daily scrum with team, and client meetings, and is a technical working lead for their team of Network and System Administrators.
Specific Technology Responsibilities :
Must have experience with :
1. Network Management System
2. Microsoft Windows Server Administration
