What are the responsibilities and job description for the Front Desk Agent position at Redroof Plus Inn & Suites?
Guest Services Representative / Front Desk Agent
Full Time
Redroof Plus as a brand believes not just in good service but a WOW service
$13-14/Hr
Redroof Plus Inn & Suites is seeking a Guest Services Representative/Front Desk Agent at 1005 Pacific
Avenue, Virginia Beach,23451.
Core Responsibilities:
- Always be courteous and pleasant to the guests and co-workers
- Guarantee the highest level of guest satisfaction.
- Be punctual to the schedule and deadlines.
- Make sure all check in, check out, securing payment, taking phone bookings are completed in an extremely organized, efficient and smooth way.
- Take responsibility of the guest's complaint or comment and resolve it to their satisfaction.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
- Verify and adjust billing.
- Write down the Maintenace issues and communicate to the maintenance supervisor in a timely manner.
- Answer telephones using appropriate etiquette approved by the Redroof Plus
- Keep the office and lobby area clean and organized.
Qualifications:
- Must possess a good command of the English language and the ability to communicate clearly in person and via telephone.
- Experience working in a fast-paced environment
- Morning, Evening, Holidays, and Weekend availability is required
- Ensures uniform and personal appearance are clean and professional
- Maintain confidentiality of guest and proprietary information; protect company assets
- Good grasp over spoken Spanish will be an added asset.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $13 - $14