What are the responsibilities and job description for the RAS Program Specialist position at RedSail Technologies?
Summary
RAS Program Specilist role involves providing education and information about programs or services to end user pharmacies enrolled in RAS programs. Position coordinates resources, facilitates communication across platforms and business units and ensure delivery of high-quality support services to meet program objectives. Plays a key role in problem resolution, process improvement, and overall success of the programs.
Key Responsibilities
- Serves as the primary point of contact for both internal and external clients for RAS programs, i.e. cash management, auto voucher, RxLocal Educate
- Will become a SME on the benefits and advantages of RAS programs and be able to effectively communicate those with customers
- Works closely with other departments and teams to ensure alignment on program benefits, troubleshooting and resolving issues
- Identifies and escalates issues or challenges that arise with the support functions of RAS programs
- Assists in developing and implementing solutions to resolve problems and prevent recurrence
- Identifies areas for improvement in current support processes and procedures
- Maintains comprehensive records of support activities including issue logs and service requests
- Will become knowledgeable in and utilize diverse ERP systems across the RedSail base
Education/Training
- BA in Business or a related field
- Proven experience in support services
Qualifications
- Strong organizational and project management skills
- Excellent communication and interpersonal abilities
- Proficiency in utilizing office applications, i.e. Microsoft Office Suite
- Strong problem solving
Physical Demands, Working Conditions, and General Employment Guidelines
- Moderate levels of stress may be experienced in this role, especially when working on complex software projects. The job is performed in a general office environment, home office, or approved remote workspace where physical activities include sitting, standing, and occasional light lifting (up to 25 lbs).
Equipment
- Daily use of Microsoft Teams, computer, printer, and other routine office equipment. Must have internet access.
Safety to Self and Others
- Job is performed in an office setting where there are no hazardous materials or equipment.
Working Conditions/Hazards
- The position is performed in an open office environment or approved remote work location
Work Location
- Remote or specific office locations as needed.
