What are the responsibilities and job description for the Customer Success Manager position at RedSeal?
Customer Success Manager
Position Description
About RedSeal. RedSeal, the pioneer in network exposure analytics, delivers actionable insights to close defensive gaps across your entire network, in the cloud and on premises. Defenders gain the upper hand by knowing their cyber terrain better than their adversaries. RedSeal’s patented analytics explain what is left open, and what it takes to block it, so defensive teams can react faster, spend less effort on compliance, and stay ahead. Hundreds of Fortune 1000 companies and more than 75 US federal agencies, including 5 branches of the US military, depend on RedSeal for exceptionally secure environments. Visit www.redseal.net to learn more.
RESPONSIBILITIES:
EQUAL OPPORTUNITY EMPLOYMENT
RedSeal is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.
#li-remote
Position Description
About RedSeal. RedSeal, the pioneer in network exposure analytics, delivers actionable insights to close defensive gaps across your entire network, in the cloud and on premises. Defenders gain the upper hand by knowing their cyber terrain better than their adversaries. RedSeal’s patented analytics explain what is left open, and what it takes to block it, so defensive teams can react faster, spend less effort on compliance, and stay ahead. Hundreds of Fortune 1000 companies and more than 75 US federal agencies, including 5 branches of the US military, depend on RedSeal for exceptionally secure environments. Visit www.redseal.net to learn more.
RESPONSIBILITIES:
- Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities alongside account teams
- Drive Product Adoption & Demonstrate Business Value – Drive the adoption of RedSeal’s solution within the Customer’s user base and assist the Customer to realize the business value.
- Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skills sets to understand network architecture and use cases.
- Customer Satisfaction & Risk Management– Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively.
- Customer Advocacy: Gather Customer’s feedback about products, their use-cases, and channel effectively to drive product capabilities.
- Customer Onboarding – Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a rapid value realization for the solution.
- Collaborate effectively with internal teams – Work closely with development and product teams in different time zones to address customer issues.
- Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer.
- 10 years of experience working with Enterprise software solutions, and startup experience is desirable.
- 5 years’ experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers.
- Self-motivated, strong problem-solving skills with good business acumen
- B.S. in Computer Science or an equivalent engineering degree desired
- Salesforce experience is desirable.
- Domain expertise in Cybersecurity is highly desirable.
EQUAL OPPORTUNITY EMPLOYMENT
RedSeal is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.
#li-remote
