What are the responsibilities and job description for the Member Service Representative position at redShift Recruiting?
We are seeking a versatile and customer-focused individual to provide outstanding service to our clients' customers. This role requires the ability to engage with customers both in-person at the office and over the phone. The ideal candidate will possess a diverse skill set, thrive in a fast-paced environment, and adapt to shifting priorities with ease. This is a temporary position located near Albany, NY. Responsibilities of the Member Service Representative will include : -Assist customers in-person and over the phone, addressing inquiries and resolving issues.-Respond to customer calls and emails promptly, ensuring a professional and friendly demeanor.-Identify customer needs and provide tailored solutions, maintaining a high level of satisfaction.-Collaborate with internal teams to resolve customer issues and improve service processes.-Handle multiple tasks simultaneously while maintaining composure and professionalism.Qualifications of the Member Service Representative : Ability to switch between customer-facing duties and phone-based interactions seamlessly.-Excellent verbal and written communication with a customer-first approach.-A proactive mindset with strong decision-making skills to resolve customer concerns efficiently.-Comfortable navigating software systems, databases, and phone systems.-Willingness to learn new skills and take on varied responsibilities as needed.-Collaborative attitude with a focus on building positive relationships with both customers and colleagues. Pay for this position is commensurate with experience and education, ranging roughly from $19-$20 / hr. To see a full listing of all our open positions, please visit : https : / / redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.
Salary : $19 - $20
