What are the responsibilities and job description for the Business Support Representative position at Redstone Federal Credit Union?
Job Description Summary
Performs a variety of specialized clerical, administrative and operational support duties for business members; completing the identification, development and management of products to support our existing and new business members.
Job Description
Essential Duties and Responsibilities
- Provides support to new and existing business members including, but not limited to; resolving business account, business loan and credit card issues, resetting and issuing business online banking credentials, providing statement information, assisting with balance transfers and payment issues, processing pay off requests, and disputing fraudulent transactions.
- Informs and advises members of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
- Provides members with product information, referrals for suggested products, and guidance for utilizing services
- Assists department staff with documentation preparedness, scheduling appointments, authorizing access for business online banking and ensures business agreements/resolutions are current
- Maintains in-depth understanding of Credit Union deposit products and services, as well as a working knowledge of loan products and educates members and employees on new business services or products offered by the Credit Union.
- Answers inbound calls from both members and Credit Union employees.
- Performs research and troubleshoots errors.
- Reviews and verifies accuracy and completeness of business organizational and legal documentation.
- Performs specialized data entry to complete a variety of materials, documents, databases and reports.
- Documents and processes departmental work, including, but not limited to; filing required documents and completing monthly assigned tasks.
Company Wide Expectations
- Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
- Delivers friendly, caring service to internal and external members.
- Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
- Follow all physical and online security procedures and maintain strict confidentiality of all member information.
- Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
- Works scheduled hours and maintains punctuality.
- Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.
An equivalent combination of education and experience may be considered.
Education Requirements
High School or GED - Required
Experience Requirement
2 Years - Experience with business accounts or financial industry operations - Required
Skills/Abilities
- Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
- Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions
- Resolve problems utilizing advanced knowledge and experience.
- Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
- Use correct English including spelling, grammar and punctuation.
- Operate computers and use business software and other standard office equipment.
- Understand and follow written and oral instructions.
- Set priorities and manage one’s own time effectively.
PHYSICAL DEMANDS
Physical Demands Disclaimer
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Intermittent standing, sitting, walking, bending and climbing.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying up to 25 pounds.
WORK ENVIRONMENT
Work Environment Disclaimer
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Work Environment
Works in general office environment in a financial services facility.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
