What are the responsibilities and job description for the External Originator - Murfreesboro, TN position at Redstone Federal Credit Union?
Job Description Summary
Responds to customer inquiries and referrals that are generated from both their own contacts and from other business channels. Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gather any additional required information.
Job Description
Essential Duties and Responsibilities
- Attracts new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers.
- Assesses member’s needs and concerns; provides consultative services to members regarding mortgage products and services.
- Originates mortgage applications. Sets customer expectations and educates them on the entire mortgage origination process.
- Works with mortgage processors to keep the member and all related parties advised of the status of the application. Coordinates with closing area to facilitate a prompt and accurate loan closing.
- Identifies opportunities to increase loan origination volume in order to achieve defined loan growth objectives.
- Assists with inbound and outbound mortgage call inquiries. Participates in seminars/webinars and events to educate members and build with real estate community.
- Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies.
- Handles member complaints through phone calls, correspondence and follow-up; utilizes knowledge of Credit Union products and services to provide solutions to members concerns and problems; follows through to ensure member satisfaction.
- Interacts with other departments and vendors to research and resolve problems and provide requested information.
COMPANY WIDE EXPECTATIONS
- Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
- Delivers friendly, caring service to internal and external members.
- Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
- Follow all physical and online security procedures and maintain strict confidentiality of all member information.
- Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
- Works scheduled hours and maintains punctuality.
- Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.
Education Requirements
Required - High School or GED
Required - Must be able to obtain National Mortgage Licensing System (NMLS) registration and/or meet Consumer Financial Protection Bureau (CFPB) guidelines for position.
Experience Requirement
Required - 2 Years - Mortgage Lending
SKILLS/ABILITIES
- Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
- Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
- Use logic, reasoning and mathematical skills to solve practical problems and make sound decisions.
- Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
- Use correct English including spelling, grammar and punctuation.
- Operate computers and use business software and other standard office equipment.
- Understand and follow written and oral instructions.
- Set priorities and manage one’s own time effectively.
PHYSICAL DEMANDS
Physical Demands Disclaimer
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Intermittent standing, sitting, walking, bending and climbing.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying up to 25 pounds.
WORK ENVIRONMENT
Work Environment Disclaimer
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Work Environment
Works in a general office environment.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
