What are the responsibilities and job description for the Member Service Representative - Rutherford County, TN position at Redstone Federal Credit Union?
Job Description Summary
Interacts with the member to gain knowledge and understanding of their financial needs. Utilizes all available resources to provide the best solution to ultimately enrich the member experience. Provides detailed information and promotes products and services to meet member needs and build relationships. Accurately and efficiently documents and processes the full range of member services to ensure member satisfaction. A Member Service Representative is distinguished from a Senior Member Service Representative in that employees in the latter job handle the more complex member account situations and serve as a technical resource to other employees on more complex product, service and processing issues.
Job Description
Essential Duties and Responsibilities
- Greets members; assesses member's needs and concerns; provides consultative services to members regarding appropriate Credit Union's products and services.
- Documents and processes products and services for members, including but not limited to; new accounts, deposit products, loan products, credit cards and insurance products.
- Utilizes knowledge of Credit Union products and services to provide solutions to members concerns and problems; follows through to ensure member satisfaction.
- Performs routine branch duties such as, assisting with open and closing procedures and maintaining supplies.
Company Wide Expectations
EDUCATION / EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.
Education Requirements
High School or GED - Required
Experience Requirement
2 Years - Teller experience or equivalent experience involving cash handling, sales, lending or customer service - Required
SKILLS / ABILITIES
PHYSICAL DEMANDS
Physical Demands Disclaimer
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
WORK ENVIRONMENT
Work Environment Disclaimer
Work Environment
Works in general office environment in a financial services facility.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
