Integrated Care Manager

Job Title: Integrated Care Manager
Department: Integrated Health
Location: Clearlake, CA
Status: One (1) Full-Time, Non-Exempt
Hours: 40 hours per week
Salary: $19.95-$24.15 per hour Depending on Experience / Additional Differentials Must Qualify
Open Date: September 16, 2024
Close Date: Open Until Filled 

Pay Differentials Offered (must qualify through testing or verification):

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Overview:

The path to healthcare and improving your life is complicated and challenging and even more so for our vulnerable community members who experience homelessness, severe mental illness, substance use disorder, and/or serious medical challenges. As an Integrated Care Manager you provide support to these highly vulnerable participants through intensive coordination of health and health-related services. You will coordinate care and services among the physical, behavioral, dental, developmental, and social services delivery systems, making it easier for participants to get the right care at the right time. These services improve access to care for people with complex needs and who are facing difficult life and health circumstances. You will develop a comprehensive care plan with each participant and act as their primary point of contact to navigate the various system of care they need to access to meet their needs. Additionally, you will ensure all providers involved in the participant’s care are communicating with each other and working together. Requires at least one (1) year experience working in the social work field providing direct client services. Position has potential for a flexible schedule – some weekend or evening hours could be needed to meet client needs. This position requires compensated use of personal vehicle – must have CA driver’s license. Bilingual Spanish-speaking candidates strongly desired.

Please submit a cover letter with your resume. We want to know who you are, why you want to work for RCS, and why you'd be a good fit for this position! Because this information is so vital, applicants without a cover letter will not be considered.

Key Responsibilities:

• Conduct outreach and engagement efforts to connect potential participants to Enhanced Care Management (ECM) benefit.
• Screen potential clients and provide them with an orientation to the ECM benefit.
• Complete intake with ECM clients. Assess and identify needs and draft an individualized care plan with them.
• Works with clients in group and individual settings to discuss, break down, and resolve issues/barriers interfering with the plan of care.
• Refer and link clients to appropriate medical and mental health care, aiding them with scheduling and making it to appointments.
• Aid guests with utilizing emergency services (ambulance, emergency room, etc.) only as necessary in an emergency. Connect them with ongoing primary care providers and specialized providers as needed.

Qualifications:

• Minimum of one (1) year of experience working in a social work-related position providing direct client services. Prefer candidates with experience working with people experiencing homelessness.·         
• Strongly desired – Candidates with lived/personal experience with homelessness, mental illness, substance use disorder, and/or other challenges experienced by the people served.      
• Must have basic knowledge of Microsoft Suite (Excel, PowerPoint, Outlook, etc.).         
• Must be able to provide written verification of experience and education upon hire.        

Classifications:

• Care Manager I – less than two (2) years of full-time experience in the social work field providing direct services.
• Care Manager II – At least two (2) years of full-time experience in the social work field providing direct services.        
• Care Manager III – Demonstrates ability to work independently with competency in all aspects of the role. At least four (4) years of full-time experience in the social work field providing direct client services. Up to a maximum of two (2) years can be substituted by years of education.
  • Minimum of two (2) years of college level education (60 semester or 90 quarter units) with a minimum of 12 semester (18 quarter) units in social work-related subject areas such as child development, social work, human behavior, rehabilitation, psychology, or substance use counseling.
    

Other Qualifications:

• Position requires driving for the agency, including transporting clients. 2 years driving experience required with no more than three (3) points on driving record. Must be able to use personal vehicle (with compensation). Proof of vehicle insurance with 100/300 liability required.
• Must have ability to occasionally or regularly work a flexible schedule, including weekends and evenings.
• Strongly desired– Candidates that speak and/or are fluent in Spanish or American Sign Language (ASL).

Conditions of Employment:

• May work across all agency programs as needed.
• Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with DOJ & FBI.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Training:

• Preferred – Training in harm reduction, Housing First, trauma-informed, low barrier service models.
• RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings

Benefits:

• Comprehensive benefits package available. Benefits: https://redwoodcommunityservices.org/benefits

To Apply:
Please visit our website at Redwood Community Services to apply or learn more about our values and services.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.