Enterprise Success Partner

Redzone helps manufacturers make more product for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.

Under the direct leadership of the Enterprise Success - Director, the Enterprise Success Partner is responsible for managing large accounts, providing expertise, guidance, and support while ensuring the continued success, adoption and growth of accounts.

This position is Full Time, Exempt, and Remote, requiring 80% travel to customer sites.

Responsibilities

• Serve as a strategic leader and technical expert in Redzone software, ensuring best-in-class support and coaching for enterprise customers.
• Develop and drive enterprise success strategies to enhance engagement, adoption, and long-term value realization.
• Lead and mentor a team of Enterprise Success Coaches, providing guidance, training, and development opportunities.
• Establish and maintain strong executive-level relationships with senior leaders across customer organizations.
• Identify opportunities for expansion, upselling, and cross-selling Redzone solutions, influencing key stakeholders.
• Monitor customer health metrics, proactively addressing risks and developing mitigation strategies.
• Facilitate regional community networking events, driving thought leadership and industry best practices.
• Collaborate cross-functionally with sales, product, and support teams to drive a seamless enterprise customer experience.
• Represent Redzone at industry events and conferences, sharing insights and success stories.

• Proven experience in Enterprise Success, Customer Success, Sales, or Operational Excellence positions.
• Previous experience in B2B SaaS software solutions
• Strong analytical skills.
• Exceptional relationship-building and executive communication skills.
• Strong business acumen with the ability to drive revenue growth through value-based customer interactions.
• Ability to thrive in a fast-paced, high-growth environment while managing multiple priorities.
• Track record of developing and executing enterprise customer engagement strategies that drive retention and satisfaction.
• Ability to lead and inspire teams, fostering a culture of continuous improvement and excellence.
• Demonstrated ability to drive retention, reduce churn, and increase customer lifetime value (CLV).
• Experience with executive-level engagement, influencing C-suite stakeholders and decision-makers.
• Knowledge of change management strategies to drive technology adoption and user engagement.
Experience in driving upsell/cross-sell strategies and collaborating with sales teams.

Education Requirements

• Bachelor’s degree preferred in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Certifications in Customer Success, Lean/Six Sigma, or Change Management are a plus.

Compensation Package:

• Base pay range: $110,000-130,000 USD Annual (12 Months) base salary Customer Success Bonus Plan
• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs.

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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