Demo

Dispatch Coordinator

Reece Windows and Doors
Petersburg, FL Full Time
POSTED ON 1/23/2025
AVAILABLE BEFORE 4/23/2025

Job Description

Job Description

Job Title : Dispatch Coordinator

Company : Reece Windows & Doors

About Us :

Reece Windows & Doors is a leading provider of high-quality windows and doors, dedicated to delivering exceptional service and craftsmanship to our customers. We pride ourselves on fostering a fast-paced, team-oriented environment where innovation and attention to detail drive success.

Position Summary :

We are seeking a highly motivated and tech-savvy Dispatch Coordinator with a high sense of urgency and energy to join our team. This role requires meticulous attention to detail and the ability to thrive in a fast-paced environment. The Dispatch Coordinator is responsible for ensuring that all customer appointments are scheduled and covered efficiently while adhering to company lead-handling policies.

Key Responsibilities :

  • Field Sales Support : Handle incoming calls and requests from field sales representatives, providing prompt and accurate assistance.
  • Scheduling : Strategically orchestrate appointment schedules to ensure optimal coverage and minimize conflicts, maintaining seamless operations across the team.
  • Policy Compliance : Uphold company lead-handling policies to maximize efficiency and ensure consistent customer engagement standards.
  • Coordination : Act as the central point of communication between sales representatives, customers, and internal teams to address scheduling changes or conflicts.
  • Problem-Solving : Quickly identify and resolve scheduling challenges, demonstrating adaptability and resourcefulness.
  • Technology Utilization : Use scheduling software, CRM systems, and other digital tools to streamline dispatch operations and track performance metrics.

Qualifications :

  • Proven ability to perform in a high-energy, fast-paced work environment.
  • Exceptional organizational and multitasking skills, with a keen eye for detail.
  • Strong communication and interpersonal skills, both verbal and written.
  • Proficiency in technology and digital tools, including CRM platforms, scheduling software, and Microsoft Office Suite.
  • High sense of urgency and a proactive approach to solving problems.
  • Previous experience in dispatching, scheduling, or customer service roles is a plus.
  • Bilingual-(English / Spanish) Plus
  • Previous Dispatch experience Plus
  • Why Join Reece Windows & Doors?

  • Work with a supportive and dynamic team dedicated to excellence.
  • Competitive compensation and growth opportunities.
  • Be part of a company committed to quality, innovation, and superior customer experiences.
  • If you are a detail-oriented, tech-savvy professional with the ability to thrive under pressure, we encourage you to apply and become a vital part of our team at Reece Windows & Doors.

    How to Apply :

    Send your resume and a brief cover letter explaining your qualifications and enthusiasm for the role to [p.hormaeche@reecewindows.com].

    Compensation :

    Hourly Pay Weekly Bonuses Expected Annual Income ranges from 50-65k / year

    Benefits :

    401k : Available immediately with 3% match

    Healthcare : Available after 90 Days

    Dental : Yes

    Vision : Yes

    HSA Enrollment also available immediately.

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