What are the responsibilities and job description for the Client Care & Relocation Coordinator position at ReeceNichols Real Estate?

Reece & Nichols Realty is looking for a polished professional to join our real estate team! The Client Care & Relocation Coordinator will be the first point of contact for public inquiries regarding properties on the website. Coordinates contact between the client, sales agent, mortgage and insurance representatives. This position is full time (40 hours a week) , onsite Monday through Friday in our Leawood, KS office!

Primary Job Duties and Responsibilities :

Serve as Client Care Representative collecting information from web inquiries.
Communicate with the public by phone or email to connect them with sales agent, mortgage or insurance assistance.
Have a close relationship with designated eTeam agents, mortgage and insurance representatives to provide superior service for the client.
Work quickly between the client’s inquiry and the first call or email response.
Utilize software tracking system to track client’s initial interest, assigned agent, internal representatives and all future updates.
Assign personal goals for most accurate tracking of client status.
Responsible for personal quarterly reports.
Excellent communication with other Client Care Center members.
Perform any additional responsibilities as requested or assigned.
Processing Rental Applications, as needed.
Processing of Rental Leases, as needed.
Route leads in Lead Voyager Dashboard – multiple checking of the dashboard per day.
Promptly respond to your calls and emails as well as client care emails and voicemails.
Track status on all current rental and client care tasks to determine next correct action.
Support agents, managers with Rentals and Client Care requests, as needed
Ensure Appfolio remains up-to-date reflecting any changes to contact info, lease dates, new documents, billing, etc.
Process receivable checks and submit to accounting within 1-2 days of receipt.
Make a list of any tasks / priorities not completed to be revisited / completed the next business day.
Escalate to me anything that you are unable to discern the next correct action on your own; call / text for all urgent questions.

Weekly :

Rental Team Communication and Tracker of Current Business

Landlord Marketing Update

Coordinate Rental Meeting, communicate outstanding tasks to the leasing team

Attend Brytecore meeting(s)

Monthly :

Renewals – track these monthly, weekly, daily until all renewals are processed as described in the rentals job guide

Send CC Team Leads Funnel reporting to each office

Submit Leasing agents’ payroll – ideally turn this around within 1-2 days of receiving agents’ Matrix, first week of month

Reconcile CC Team closings in excel spreadsheets and Brytecore system to ensure referrals paid and transactions closed within system; coincides with accounting’s financials – typically 2nd week of month

Review unpaid commissions and determine next correct action

Create and email CC Team newsletter to agents

Send agents and their brokers recognition with each lead closing

Communicate Brytecore updates to agents, as needed

Assess, plan and execute Brytecore agent training

Yearly :

Reconcile year-end Client Care Team Stats

Provide reporting to assist managers with team selection, as needed

On / off board agents with TSC, Brytecore accordingly, as needed

Performance Expectations (Key Success Factors)

Provide necessary skills to perform responsibilities with a high degree of accuracy, quality and professionalism.

Prioritize and schedule daily activities while working with minimum of supervision.

Establish and maintain effective work relationships within the department and the company.

Maintain a professional manner and excellent customer service skills in dealing with the public, support staff and sales associates.

Prioritize multiple contacts simultaneously.

Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training.

Safeguard sensitive and confidential company information.

Attend work on a regular basis and support the company’s employee policies and procedures, including workplace safety rules.

Position Requirements

Excellent oral and written communication skills.

Experience working with Microsoft products : Outlook, Word and Excel.

Must possess good organizational skills with ability for analysis, accuracy and details.

Must be able to work independently, be resourceful and action-oriented.

Superior customer service and interpersonal skills.

Ability to prioritize and handle multiple issues concurrently.

This position pays a base compensation of $22.11-23.00 an hour with a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP).

If you are interested, please apply to the job posting today or email Dolla Yang - TA Specialist / HR at dollayang@homeservices.com with your confidential resume and cover letter.

Equal Opportunity Employer

Salary : $22 - $23

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Client Care & Relocation Coordinator

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