What are the responsibilities and job description for the Customer Relations Specialist position at ReechCraft?
Customer Relations Specialist
Are you passionate about customer engagement and delivering outstanding service throughout the sales process? Do you thrive in a fast-paced environment where multitasking and teamwork lead to success? If so, this might be the right job for you!
As a Customer Relations Specialist for ReechCraft, you will serve as the primary point of contact for customers in the scaffolding & construction industry, assisting with their inquiries, resolving issues, and ensuring a smooth order process. You'll maintain proactive communication via inbound and outbound sales calls, support account management, and collaborate with internal teams to address customer needs effectively. This role is all about delivering exceptional service while building and maintaining strong client relationships.
About ReechCraft
ReechCraft, Inc. is a manufacturer of vertical access equipment for construction and renovation, including the patented PowerPole system. We have led the access industry in creating innovative solutions since 1993, and we pride ourselves on our ability to respond to the market with durable, highly useful access products. At ReechCraft, we are committed to exhibiting a high level of integrity throughout the entire business process, from manufacturing and distribution to customer service and product training. Our goal is to achieve world-class standards in all aspects of our business.
Why You Should Apply
- Supportive team environment in a small company setting that rewards hard work.
- Fun, flexible, family-oriented culture that values collaboration and employee growth.
- Monday-Friday schedule with stability and work-life balance.
- Comprehensive benefits package, including medical, dental, and vision insurance, 401K with company matching, Employee Assistance Program, and more!
Responsibilities
- Customer Engagement: Proactively connect with customers via inbound and outbound sales calls, manage CRM entries, and support outside sales representatives and dealers in closing sales.
- Order and Warranty Processing: Create quotes, process sales orders, oversee order fulfillment, manage warranty requests, and provide tracking and status updates.
- Multi-Channel Communication: Respond professionally to emails across multiple inboxes and handle incoming calls efficiently.
- Product Knowledge: Develop a deep understanding of our product offerings to provide informed recommendations.
- Team Collaboration: Work effectively with internal departments, including sales, accounting, and production, to provide seamless service.
- Reporting and Analysis: Track order timelines, generate sales reports, and provide valuable distribution analysis.
Requirements
- 3 years of customer service or inside sales experience
- Experience or familiarity with the scaffolding or construction industry (preferred but not required).
- Strong verbal and written communication skills with professional follow-up abilities.
- Ability to multitask, stay organized, and adapt quickly to new processes or software.
- Proficiency in Microsoft Office and ability to learn new CRM systems.
- A team-oriented mindset with a proactive approach to collaboration and problem-solving.
If you’re ready to bring your customer service and sales expertise to a thriving company that values your contributions, we look forward to talking to you.
Apply today and take the next step in your career with us!
How to Apply
Interested candidates should submit their resume to careers@reechcraft.com or apply online at careers.reechcraft.com.
ReechCraft is part of Western Products & Affiliates, a group of family-owned companies involved in real estate, manufacturing, and construction. As an affiliated group, we can offer great benefits and opportunities for growth and advancement.
ReechCraft is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, age, or veteran status.
We are a drug-free workplace with pre-employment drug testing.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Fargo, ND 58102 (Preferred)
Ability to Relocate:
- Fargo, ND 58102: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22 - $24
