BRAD Service Representative

BRAD Service Coordinator

HOURLY RATE: STARTING AT $11.00

EXPERIENCE IS PREFERRED

AVAILABILITY MUST BE BETWEEN THE HOURS OF 7 AM TO 6 PM ON MONDAY-FRIDAY WITH ROTATING WEEKENDS, 8 AM TO 4 PM ON SATURDAYS.

Reed-Lallier Chevrolet is looking for an enthusiastic and friendly BRAD Service Coordinator to join our team. This is an excellent opportunity for a hard-working individual to work for a company that is forward-thinking and innovative.

POSITION DUTIES:

· Answers all incoming phone calls according to management approved incoming call word tracks (scripts) to schedule service visits

· Collects customer’s name, multiple phone numbers, addresses, and email addresses from all incoming service calls

· Logs all customer contacts and comments into DMS/CRM Software and BDC Central

· Contacts customers using management approved outbound phone contact word tracks (scripts) and customer contact lists in CRM software to schedule service appointments

· Confirms scheduled appointments by text/e-mail/phone and leave notes in the CRM software and/or BDC Central

· Contacts “NO SHOW” customer and reschedule their service appointments for a more convenient day and time

· Purifies and updates customer information and contact data in CRM application

· Generates personalized emails confirming web-based service appointments.

· Contacts customers based on ONSTAR notification leads

· Responds to customer web-based requests using email, telephone, and text messaging.

· Contacts internet customers via email and phone to schedule a service appointment

· Checks service voicemail daily (when the light is on)

· Checks the special ordered parts list daily and schedule accordingly

· Responds to chat and schedule accordingly

· Answers incoming dealership calls and transfer to necessary department

· Daily housekeeping that is assigned

· Cross trains within BRAD Department to assist with dealership needs

· Calls customers from GM and dealer manifest lists provided in Global Connect and management staff

· Other duties as assigned

REQUIREMENTS:

. Alternating Saturday shifts

· Call center experience preferred but not required

· Computer literate

· Strong organizational skills

· Ability to multi-task

· Detail-orientated

· Ability to follow process & procedures

· Great communication skills

COMPETITIVE ADVANTAGE:

· Hiring Now!!!

· Stable employment with a growing company

· Winning culture and excellent work environment

Comprehensive benefits including medical insurance, 401(k), paid time off, employee discounts, and more!!!!

Job Type: Full-time

Pay: From $20,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift
• Rotating shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20,800