What are the responsibilities and job description for the Customer Service Representative position at Reeder Distributors, Inc.?
About Us
At Reeder Distributors, a family-owned and operated company since 1973, we pride ourselves on our rich history, unwavering commitment to excellence, and a legacy built on reliability, customer service, and quality. What began as a small venture brokering fuel supplies during the oil crisis has expanded into a thriving regional distributorship, proudly serving Texas, Louisiana, Oklahoma, and New Mexico. Our success is driven by the dedication and expertise of our team, many of whom have been with us for years, ensuring continuity and long-term relationships with our valued customers. We're passionate about exceeding expectations, and our strong work ethic and commitment to customer satisfaction set us apart. With multi-generation trusts in place, we've preserved our legacy and are dedicated to ensuring the continued success of Reeder Distributors for future generations.
Description
We're looking for a reliable and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be the first point of contact for customers-answering questions, resolving issues, and ensuring a smooth experience. You'll handle communication via phone, email, and chat, working in a fast-paced, team-oriented environment. Strong communication skills, attention to detail, and a positive attitude are key. If you enjoy helping others and take pride in delivering great service, we'd love to have you on our team.
Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues in a professional manner.
- Maintain customer records and update account information as needed.
- Collaborate with team members to improve customer service processes.
- Identify trends in customer interactions and suggest improvements.
- Assist customers with order processing and follow-up as needed.
Requirements
- High school diploma or equivalent; additional education in customer service is a plus
- Experience using Microsoft Office Products
- Proven experience in a customer service role or related field.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build rapport with customers.
- Proficient in using computer systems and customer management software.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Candidates must pass a background check and drug screen prior to hiring.
