What are the responsibilities and job description for the Dispatch Coordinator position at Reeder Distributors, Inc.?
About Us:
At Reeder Distributors Inc., a family-owned and operated company since 1973, we pride ourselves on our rich history, unwavering commitment to excellence, and a legacy built on reliability, customer service, and quality. What began as a small venture during the oil crisis has grown into a leading regional distributorship, proudly serving Texas, Louisiana, Oklahoma, and New Mexico.
Our team's dedication and long-term service have created strong customer relationships, and a work culture rooted in integrity and growth. We're passionate about exceeding expectations and preserving our legacy for future generations.
Join us and be part of a company that values its people, its history, and its future.
Job Title: Dispatch Coordinator
Location: Fort Worth, TX
Reports To: Dispatch Manager
Position Summary
We are seeking a highly organized and proactive Dispatch Coordinator to join our operations team. This role is responsible for managing daily fuel and/or bulk lubricant deliveries, coordinating drivers, monitoring inventory, and ensuring top-tier customer service. The ideal candidate thrives in a fast-paced environment, is a strong problem solver, and has excellent communication skills.
Essential Duties and Responsibilities
- Respond promptly to customer and sales representative inquiries regarding ETAs or delays via phone and email.
- Support drivers with day-to-day issues such as scheduling truck maintenance, updating customer site/contact information, and resolving delivery complications.
- Monitor fuel and bulk lubricant inventory at customer sites and make real-time dispatching decisions based on usage and market conditions.
- Plan and assign deliveries to carded drivers based on truck capacity and route efficiency.
- Process and review orders and prepare delivery schedules.
- Manage delivery adjustments including diverting, canceling, or adding loads as needed.
- Ensure a high standard of customer experience and satisfaction.
- Use effective planning to maximize productivity, profitability, and service levels.
- Anticipate and resolve delivery or scheduling issues quickly and efficiently.
- Perform load planning and coordinate load assignments.
- Complete administrative tasks including data entry and processing of dispatch paperwork.
Skills and Qualifications
- Prior experience in dispatch or logistics coordination preferred.
- Familiarity with fuel inventory management tools is a plus.
- Strong multitasking, organizational, and time management abilities.
- Clear and professional communication skills (written and verbal).
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work in a high-pressure, fast-paced environment and adapt to changes.
Core Competencies
- Decision-Making: Analyze issues and determine the best course of action quickly and effectively.
- Project Management: Prioritize and coordinate multiple tasks to ensure efficient and timely delivery.
- Results-Driven: Demonstrates a passion for exceeding performance standards and continuously improving service delivery.
Physical Demands
- Must be able to sit, stand, and walk for extended periods.
- Ability to lift and move up to 25 lbs regularly and up to 50 lbs occasionally.
- Must have sufficient vision and hearing (with or without correction) to safely perform job duties.
- Ability to communicate clearly through speech.
Attendance Requirements
- This position requires consistent in-person attendance.
- Timeliness and dependability are essential to this role.
Candidates must pass a background check and drug screen prior to hiring.
